Help and Support

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Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team. If incorrectly input or left blank, your call may take longer than expected to be answered.  

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Customer Care

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Policies and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

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