What is the Qantas Distribution Platform
The Qantas Distribution Platform allows you to access Qantas NDC content
The Qantas Distribution Platform is a technology platform that modernises airline retailing, booking and servicing capabilities, creating a better experience, new opportunities for travel agents and delivers a more personalised and seamless experience for our mutual customers.
Qantas developed the Qantas Distribution Platform, using International Air Transport Association (IATA) New Distribution Capability (NDC) standards, as a technology platform that modernises airline retailing, booking and servicing capabilities, creating a better experience, new opportunities for travel agents and delivers a more personalised and seamless experience for our mutual customers.
To access content and offers via the Qantas Distribution Platform, your travel agency must be participating in the Qantas Channel and be connected with a Certified Technology Partner.
Take the time to build your knowledge and understanding of the Qantas Distribution Platform and learn how your travel agency can become part of the Qantas Distribution Platform journey.
How the Qantas Distribution Platform works
The Qantas Distribution Platform works as an offer and order management system which houses a sophisticated pricing and merchandising engine, using schedule, fare and availability information, as well as other airline data, to create and distribute tailored Qantas NDC offers and richer content for you to access when shopping for your customers
Qantas utilising the Qantas Distribution Platform
Using IATA NDC standards, Qantas can distribute these offers through Certified Technology Partners, or even to your Travel Agency directly, for you to access. You can also access a suite of unique offers, previously only available through Qantas.com, that are now available on bookings made via Qantas Distribution Platform.
Additionally, the Qantas Distribution Platform enhances your end to end retailing experience through the way you shop, the information you see and how you service customer bookings.
The Qantas Distribution Platform journey
The Qantas Distribution Platform journey enables you to unlock the full potential of Qantas NDC, giving new opportunities for you and our mutual customers to access.
Qantas is focused on continually working with travel agents and Technology Partners, across the globe, to deliver new and innovative content for you, as we look to deliver even more capabilities and features that benefit both you and our mutual customers.
The future of distribution is here, and the Qantas Distribution Platform is your way forward.
Join the Qantas Channel and become part of the Qantas Distribution Platform journey.
Apply for the Qantas Channel (if you haven’t already done so)
Nominate an Certified Technology Partner
Maintain contact with your nominated Certified Technology Partner to ensure you can access Qantas Distribution Platform rich content and offers
Global access to the Qantas Distribution Platform
Travel agents based in 60 countries across the globe can now access the Qantas Distribution Platform, extending the ability for internationally based agents to access Qantas’ advanced retailing technology.
*Available only via Travelsky. Access to the Qantas Distribution Platform portal (once launched from February 2024) will be not available to China-based travel agencies.
Qantas is progressively rolling out the Qantas Distribution Platform, with more countries to be unlocked in the coming months.
Receiving support for your customer's NDC booking
If you need support for your customer's NDC booking or have a technical issue, your Technology Partner must be the first point of contact. As Qantas Distribution Platform content and offers are made avaiable via your Technology Partner's system, they are best placed to understand, identify, and triage the support request.
Please visit the Certified Technology Partners page for support helpdesk contact details for each Technology Partner.
When submitting a request to your Technology Partner, please provide as much detail as possible. At a minimum, this should include the Order ID or PNR along with a detailed description of the support being requested.
Once you have submitted your support request, the following scenarios may take place with your Technology Partner.
Support request resolved
Your Technology Partner will identify the issue and notify you when the support request has been resolved.
Unsupported Qantas Distribution Platform servicing feature
If your Technology Partner does not currently support a specific servicing feature, they should inform you. You will then be directed to review the Qantas Distribution Platform Servicing Guide and follow the relevant process provided for that feature.
Technology Partner system is not working as expected
If your Technology Partner's system experiences difficulties, such as a system outage, they should inform you of the issue,an expected timeline and notify you once resolved.
Qantas Distribution Platform Technical incident identified
Your Technology Partner will report the incident to Qantas, and Qantas will work with your Technology Parnter to resolve the incident. Your Technology Partner should notify you on the status of the technical incident, timeline and when it has been resolved.
If you have an issue that is preventing you from servicing a Qantas NDC booking and your customer's travel plans are within 1 business day, please contact Qantas Agency Connect for further support, providing the Order ID or PNR and an overview of the issue and actions you have already taken. Please visit the Qantas Agency Connect Help and Support page for further information on using Qantas Agency Connect.