Servicing bookings via the Qantas Distribution Platform

Qantas continues to provide the latest knowledge, information and servicing updates to support travel agents with their customer’s booking requirements.

Through the Qantas Distribution Platform, Qantas aims to improve the servicing experience for travel agents with new features that go beyond what travel agents can do today.

These functionalities are available to travel agents participating in the Qantas Channel, who are servicing bookings via the Qantas Distribution Platform. New servicing features will be announced via Agency News.

Please contact your Approved Technology Partner to find out when these servicing features will be available on bookings for your agency. 

Servicing features available via the Qantas Distribution Platform

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Commercial Policy and Waiver Management

The Qantas Distribution Platform has functionality that enables you to seamlessly service customer bookings when a Qantas Commercial Policy is issued.  

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Enhanced schedule change functionality

The Qantas Distribution Platform has enhanced functionality to improve your servicing experience when managing customer bookings affected by a schedule change. 

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