Commercial Policies

Find commercial policy information related to travel disruptions.

Commercial Policies 2020

Issued October 2020

Updated - Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations

Updated - Unwell customers

Updated - Customers impacted by Coronavirus with tickets issued on/after 31 January 2019

Updated - Domestic Border Closures

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Issued July 2020

Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries

Temporary Addendum to Domestic Reissue Policy for Agents

Updated - Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus

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Issued June 2020

Updated - Suspension of Select Bangkok Airways Services

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Issued May 2020

Qantas Customers - Change Fee Waiver for Qantas International Excluding TASMAN

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Issued January - April 2020

Qantas Passengers Travelling to and from Mainland China

Change fee waiver for Qantas International and Domestic bookings

Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo

Cancellation of Select Asiana Airlines Services Between Seoul and Sydney

Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo

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Commercial Policies 2019

Issued July - December 2019

Update: Qantas Customers Affected by the Hong Kong Protests

Qantas Customers Affected by the Shanghai Weather

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Issued January - June 2019

Update: Qantas Customers Affected by Severe Tropical Cyclone Veronica in Port Hedland and Karratha

Qantas Customers Affected by Cyclone Trevor in Weipa

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