Today’s announcement makes Qantas’ COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions. Some airlines have already expired their travel credits and many more run out completely at the end of this year.
To encourage more people to reconnect with their credits, from 4 September 2023 Qantas is offering double the standard number Frequent Flyer Points for any flights booked with a Qantas COVID credit before 31 December 2023. Due to system limitations, Qantas COVID credits can’t be converted into a travel booking after this date, but can be taken as a refund at any time.
The Qantas Group will continue its regular reminders to those customers who still hold COVID credits, including emails, text messages, phone calls and advertisements. Qantas is also working with travel agents to coordinate refunds for travel not booked directly through the airline.
As a reminder: If your customer holds a travel credit with you, we encourage you to speak to your customers about their options to either book using their credit and receive double Qantas Points, or request a refund.
Message from Alan Joyce
Qantas Group CEO Alan Joyce is sending a message to customers holding COVID credits.
Disclaimer: 1. For Qantas customers, a ‘COVID Credit’ refers to travel credits for bookings up to and including 30 September 2021. For Jetstar customers, a ‘COVID Voucher’ refers to all Jetstar Airways vouchers that have an expiry date of 31 December 2023 (which will be extended on request).
Disclaimer: 2. Beyond 31 December 2023, Qantas COVID credits won’t be directly convertible into travel and can only be refunded, due to system limitations. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
Disclaimer: 3. Customers seeking a refund of a COVID credit after 31 Dec 2023 from a booking made through a travel agent, may only be paid the amount that Qantas received from the Agent for that booking.