Travel Requirements


Please ensure you check the latest government travel requirementsOpens in a new tab or window before you travel.

Travel requirements

Ensure your customer meets all the travel and documentation requirements before they check in.

International vaccination and travel requirements

Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.

More on international travelOpens in a new tab or window

Vaccination exemptions and medical clearance

If your customer cannot be vaccinated for medical reasons, or require prior positive medical clearance for their pre-departure test. 

More on applying for medical clearanceOpens in a new tab or window

Your customer's Qantas flights

Qantas may need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

If your customer's travel plans have been impacted, here's how we can help.

Booking changes and other options

Our new Fly Well program brings together a number of new and existing wellbeing measures to give customers peace-of-mind when travelling. 

More on our Fly Well policy

Qantas Extended Ticket

Find out about tickets held in credit and how long your customer has to use them.


More on Extended Ticket Validity

Ticket Credits for Multiple Bookings

Find out about tickets held in credit to be used for multiple bookings for Qantas customers impacted by COVID-19.

More on Ticket Credit for Multiple Bookings

Qantas travel requirements FAQs

View Frequently Asked Questions specific for international travel and uploading health documents.


View FAQs

Uploading Health Documents

View FAQs