Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Qantas Department Contact Operating Hours
Qantas Agency Connect 

0208 600 4318

Email

Monday to Friday
0900 - 1715 
Qantas Group Travel

0203 684 4034

qantasgrouptravel.comOpens external site

Email

Monday to Friday 
0900 – 1700 
Qantas Contact Centres 

0845 7747 767 or

0800 964 432 Toll free

24hrs – 7 days a week 

For our overseas offices refer to Qantas Contacts

Qantas Account Management Email Monday to Friday
0900 - 1715 
Qantas Frequent Flyer  0845 7747 100 N/A
Customer Specific Needs Team

+61 2 8222 2651

For medical clearance requirements submit Travel Clearance Form online

Email

24hrs – 7 days a week
Flight status

0845 7747 767 or

0800 964 432 Toll free

View flight status online

24hrs - 7 days a week
Qantas Audit Queries   Email

Monday to Friday

0900 - 1715

 
Qantas Refunds  Email
Monday to Friday
0900 - 1715
Customer Care Submit a Customer Care Form on behalf of your customer
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