Contact Us
Get in touch with our team so we can assist you in resolving your customer's query.
| Qantas Department | Contact | Operating Hours | |
| Qantas Agency Connect | 0208 600 4318 |
Monday to Friday 0900 - 1715 |
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| Qantas Group Travel | 0203 684 4034 |
Monday to Friday 0900 – 1700 |
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| Qantas Contact Centres | 0845 7747 767 or 0800 964 432 Toll free |
24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
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| Qantas Account Management | Monday to Friday 0900 - 1715 |
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| Qantas Frequent Flyer | 0845 7747 100 | N/A | |
| Customer Specific Needs Team | 1800 177 474 (within Australia) For medical clearance requirements submit Travel Clearance Form online |
0700 - 2200 AEST/AEDT 7 days a week |
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| Flight status | 0845 7747 767 or 0800 964 432 Toll free |
24hrs - 7 days a week | |
| Qantas Audit Queries | Monday to Friday 0900 - 1715 |
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| Qantas Refunds | Email |
Monday to Friday 0900 - 1715 |
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| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |