Qantas Agency Connect Team

The Qantas Agency Connect Team is here to support you in getting the most out of our dedicated agency site.

Qantas Agency Connect is your destination for all agency support requirements offering enhanced functionality and intuitive navigation with a modern look and feel. Qantas Agency Connect will be rolled out progressively in 2018.

 

Contacting the Qantas Agency Connect Team

Contact the Qantas Agency Connect Team on +44 208 600 4318 and speak with an experienced and customer-focused consultant for expert advice.

Qantas Content Servicing by Qantas Agency Connect

The team can assist with the following:

  • Partially flown QF/EK, QF/JQ and oneworld tickets that are validated to Qantas (081) but have no Qantas (QF) flight numbers remaining
  • Mixed QF/JQ itineraries that contain domestic and/or international Qantas (QF) flight numbers where the fare rules permit validation to Qantas (081)

Ticketing by the Qantas Agency Connect Team

We can assist you when you are unable to issue or reissue a customer’s ticket for the following reasons:

  • Involuntary reissue due to a Qantas schedule change that you cannot reissue in-house
  • Reissue when a coupon for a Qantas flight has not updated to flown and travel is imminent
  • Subsequent reissues of all the above