National Express

The National Express coach service with Qantas connects customers with the National Express networks in the UK.

Coach sectors can be booked in conjunction with flights in the GDS and these are facilitated through an add-on to a Qantas fare in the Economy or Premium Economy cabins. 

National Express sectors are available when connecting to Qantas operated services to/from London Heathrow on a 081 Qantas ticket. The National Express coach service is available for booking in the GDS from 1 October 2018.

Bookings need to be made up to 72 hours prior to departure from/to the customer’s nominated pick-up or drop-off location to/from the airport.

General Information

Eligibility and Conditions

Who is Eligible to book National Express coach service with Qantas?

All customers with bookings in Economy or Premium Economy to/from London Heathrow will have the ability to book a National Express coach service add-on.

What Qantas International flights are eligible for customers booking with the National Express coach service?

National Express coach service is available on the following Qantas operated flights:

  Route   Flight Numbers
London <> Sydney*   QF2/QF1
London <> Singapore*   QF2/QF1
London<>Perth*   QF10/QF9
London<>Melbourne*   QF10/QF9

*Customers connecting to/from the above flights are also eligible to book the National Express coach service.

Examples: 

  • London Heathrow - Singapore - Phuket 
  • London Heathrow - Perth - Adelaide 
  • London Heathrow - Sydney - Canberra

Travel Agent FAQs

For further information regarding National Express please refer to the Travel Agent FAQs (PDF).

Your Customer's Booking

Booking National Express

Travel agents and airline ticket offices may book the coach segment in conjunction with a Qantas operated flight to/from London Heathrow. AccesRail replies to the booking via an SSR element once the segment is HK. Details within the SSR should advise the need to check in to the coach service within 72 hours of the first departure, at check-in.accesrail.comOpens external site in a new window to retrieve their travel document.   

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Confirmation

AccesRail replies to the booking via an SSR element once the segment is HK. Details within the SSR should advise the need to check in to the coach service within 72 hours of the first departure at check-in.accesrail.comOpens external site in a new window to retrieve their travel document. Once the booking is ticketed, the e-ticket number or booking reference can be used to check in to the National Express coach service within 72 hours of departure. This needs to be done separately to any Qantas flight check in.

The 9B check in facility requires customer name and an e-ticket number or booking reference. This check in facility is available at check-in.accesrail.comOpens external site and must be completed prior to travel.

Customers are required to print the ticket and show it to the driver as they board each coach. The e-ticket must show the customers full name, otherwise it will not be valid for travel and the customer will be required to purchase a new ticket. Ensure the customer remembers their passport as this may not be checked until they are at the airport. 

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Amending or Cancelling a National Express Booking

A customer can amend  their National Express segments through their travel agent and only subject to availability. This must be actioned a minimum of 72 hours before the coach sector departs, and the e-ticket reissued in accordance to the Qantas fare conditions.

How do I Cancel a National Express booking?

The customer would need to contact their travel agent a minimum of 72 hours before departure to make any changes. The booking and e-ticket would need to be updated to reflect the cancellation and in accordance with the fare conditions.

What if my Customer’s Flight is Delayed or Cancelled?

The customer will be rebooked by Qantas and the National Express will still be accessible.

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