Blind or Vision Impaired Passengers

Qantas offers assistance for blind or vision impaired passengers at the airport and in-flight. When travel includes other airlines, please refer to the operating airline for their policy.
These requests are available on bookings made via your Technology Partner connected to the Qantas Distribution Platform and other technology systems.

Please refer to the relevant policy if travel includes travelling with a Service Dog

General Information

At the Airport

Kerbside assistance can be provided at Australian domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.

A Meet and Assist Service is available for guidance to and from the aircraft gate. Other requests including assistance with flight connections and the transfer of baggage can also be added to your customer’s booking. 

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In-flight

Your customer will be asked to board prior to other passengers and will be given an individual safety briefing. Safety cards are provided in Braille format on most flights and will be given to your customer after their safety briefing.

If your customer uses a walking cane/frame, this can be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. If not, the device will be stowed in the aircraft hold and your customer will be offered wheelchair assistance or a people mover to and from the gate.

Exit row seating cannot be assigned due to safety regulations.

Cabin crew are available to read the in-flight menu prior to the meal service and, if requested, explain where the food is placed on the tray to your customer.

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Your Customer's Booking

Please refer to your Technology Partner for any additional information regarding blind or vision impaired passenger requests via the Qantas Distribution Platform.

Alternatively, please use the example entry formats below.

Formats for Amadeus

Please associate the format to the Blind or Vision Impaired passenger and add any relevant ‘Free Format’ text for Qantas staff information.

Amadeus
Entries Example
Vision Impaired Passenger
SRBLND-FREE FORMAT/P1 SRBLND-UNACCOMPANIED/P1
SRBLND-WITH ESCORT/P1 
Meet and Assist
SRMAAS-FREE FORMAT/P1
 SRMAAS-BLIND AND NEEDS BAGGAGE ASSISTANCE/P1
SSR OTHS
SR OTHS-FREE FORMAT/P1
SR OTHS-BLIND PAX NEEDS MENU READ TO HIM/P1

Formats for Travelport - Galileo

Galileo 
Entries
Example
Vision Impaired Passenger
SI.BLND-FREE FORMAT/P1
SI.BLND-UNACCOMPANIED/P1
SI.BLND-WITH ESCORT/P1
Meet and Assist
SI.MAAS-FREE FORMAT/P1
SI.MAAS-BLIND AND NEEDS BAGGAGE ASSISTANCE/P1
SSR OTHS
SI OTHS-FREE FORMAT
SI OTHS-BLIND PAX NEEDS MENU READ TO HIM/P1

Formats for Sabre

Sabre
Entries
Example
Vision Impaired Passenger
3BLND/FREE FORMAT/P1
3BLND/UNACCOMPANIED-1.1
3BLND/WITH ESCORT-1.1
Meet and Assist
3MAAS/FREE FORMAT/P1
3MAAS/BLIND AND NEEDS BAGGAGE ASSISTANCE-1.1
SSR OTHS
3OTHS/FREE FORMAT/P1
3OTHS/BLIND PAX NEEDS MENU READ TO HIM-1.1

Formats for Travelport - Worldspan

Worldspan Entries Example
Vision Impaired Passenger 3SAN1.1BLND-FREE FORMAT 3SAN1.1BLND-UNACCOMPANIED
3SAN1.1BLND-WITH ESCORT
Meet and Assist 3SAN1.1MAAS-FREE FORMAT 3SAN1.1MAAS-BLIND AND NEEDS BAGGAGE ASSITANCE

Formats for Travelsky

Travelsky Entries Example
Vision Imparied Passenger SSR BLND CARRIER CODE NN1/PASSENGER/SEGMENT SSR BLND QF NN1/P1/S2
Meet and Assist SSR MAAS CARRIER CODE NN1/PASSENGER/SEGMENT SSR MAAS QF NN1/P1/S2