Seat Selection is complimentary when:

• travelling on any Qantas operated domestic service
• travelling internationally in Economy on a Saver (in S/L/V/M/K classes) or Flex (in H/B/Y classes) Fare
• travelling internationally in First, Business or Premium Economy
• travelling internationally as a Platinum One, Platinum, Gold or Silver Frequent Flyers or equivalent oneworld or Emirates Skywards Frequent Flyer,
• travelling internationally as a Bronze Qantas Frequent Flyer on any Qantas operated flight when the itinerary originates in Australia and when booked direct with Qantas
• travelling on an Economy Classic Flight Reward, or
• on the same booking and travelling with any of the above-mentioned travellers.

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The following Seat Selection fees apply for customers who are Bronze or non Qantas Frequent Flyers travelling on International Economy Sales Fares in N/Q/O/E classes who have not booked direct with Qantas.

There is no fee for Seat Selection on Australian domestic flights.

The cost of preferred seating on international flights is dependent on the flight and the booking source.

The above charges are in Australian dollars (AUD). For other points of sale, seat charges are quoted in local currency in your customer’s booking.

Charges are not guaranteed until payment is made.

Ensure your customers take their seat receipt (for purchased seats), boarding pass and Qantas booking reference with them to the airport. Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

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Preferred seating gives Silver, Bronze and non-Frequent Flyer members the option to purchase seats towards the front of the economy cabin. The following fees apply:

The cost of preferred seating is dependent on the flight and the booking source.

The above charges are in Australian dollars (AUD). For other points of sale, seat charges are quoted in local currency in your customer’s booking.

Charges are not guaranteed until payment is made.

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Customers travelling with an infant can confirm a seat with bassinet in advance of travel. A limited number of bassinets are available on international routes operated by Qantas B787, A380 and A330 aircraft. There is no charge for customers travelling internationally in First, Business or Premium Economy. Seats with bassinet are not available on domestic and regional routes.  

The following charges apply per sector for all economy customers:

The cost of a seat with bassinet is dependent on the flight and the booking source.

The above charges are in Australian dollars (AUD). For other points of sale, seat charges are quoted in local currency in your customer’s booking.

Charges are not guaranteed until payment is made.

Note: This charge includes the seat with bassinet only. A cost may apply for any adjacent seats booked. Refer to Seat Selection Fee. 

Seats with bassinet can be requested at check-in free of charge subject to availability. 

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Neighbour Free gives economy customers the opportunity to enjoy more space throughout their flight.by reserving the free seat next to them and is currently available on selected Australian domestic and international routes.

Customers can check their eligibility for Neighbour Free by submitting their booking reference and last name via the Neighbour Free widget on qantas.com. Neighbour Free can be requested from 48 hours before the scheduled flight departure until up to 1 hour before departure for Australian domestic flights and 2 hours for international flights.

Further Information:

• No servicing is required by the travel agent.
• Availability is limited so advise your customer to book early. 
• Costs vary for each route.  
• Once booked, the Neighbour Free seat can be identified in the booking as SSR SBLK NFS 28B (seat number)
• Neighbour Free seats cannot be used for infant seating, carry-on baggage or musical instruments.  
• If voluntary or involuntary changes to the selected seat after purchase result in the neighbour free being forfeited, the customer is eligible for a refund, 
• Refer to the full terms and conditionsOpens in a new tab or window for more information. 

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Payment by credit card for Seat Selection can be made through Manage Booking, once your customer’s ticket has been issued.

If your customer’s seat is changed by Qantas for operational, safety or security reasons or they are affected by a flight disruption, you may apply for a refund after departure by completing the refund formOpens in a new tab or window.

Refunds can only be requested after departure of the affected flight. Refund requests must be lodged no later than 3 months after the affected flight.

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Payment through an EMD is required for Seat Selection with a fee. 

For voluntary changes made by the customer, no refund of the Extra Legroom seat fee will be available. Where possible, Qantas Agency Connect will reassociate the travel agent issued EMD to the new flight, provided the city pairs and seat charge are the same. Call Contact Centres for assistance with changes made to seating booked through Manage Booking.

Australian and New Zealand travel agents can process via the Reassociating EMD Service Request.

If your customer’s seat is changed by Qantas for operational, safety or security reasons or your customer is affected by a flight disruption, you may apply for a refund once travel is completed through BSPlink. 

Please ensure you include the full details and reason for the refund request.

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