Ticketing Guidelines

Qantas Seat Only and IT Fare Ticketing Guidelines

This guideline outlines ticketing instructions for Qantas IT and Seat Only fares.

 

Seat Only

Reservations and Ticketing

How should a Qantas Seat Only fare be quoted and ticketed?

All Qantas fares for both annual and tactical should be ticketed as per the fare, surcharges (including YQ) and taxes on date of ticket issue. Tactical fares will quote the fare within the sale period. The GDS or Technology Partner will quote the correct ticketing deadline in the PNR, reflecting the sales date and ticketing deadline. If Qantas changes the fare within the sale period, Qantas will update agents regarding the change before this is made, with any ticketing instructions. 

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Changes Before Ticket Issue

How should a change to a seat only booking on inbound or outbound dates, routing, class, cabin, destinations or origin be calculated BEFORE ticket issue?

Any PNR changes for Seat Only fares prior to any ticket being issued, should be requoted on the date the PNR has been changed, reflecting the fares and ticketing deadline that exist on that date. The PNR should be ticketed as per the fare, surcharges (including YQ) and taxes on the date of ticket issue. If Qantas change the fare within the sales period, Qantas will advise agents before the change is made with any ticketing instructions.

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Changes After Ticket Issue

How should a change to a seat only booking on inbound or outbound dates, routing, class, cabin, destination or origin be calculated AFTER ticket issue?

The Qantas International Reissue Policy covers all scenarios for re-assessing the fare on a ticketed booking before or after departure.

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Audit

How do Qantas audit surcharges (including YQ) and taxes for Seat Only Bookings?

For Seat Only bookings, Qantas audit the fare, surcharges (including YQ) and taxes as per the date of ticket issue.

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IT Fares

Reservations and Ticketing

How should a Qantas IT fare be quoted and ticketed?

All Qantas fares for both annual and tactical should be ticketed as per the fare, Carrier imposed surcharge (YQ) on date of PNR creation. Taxes and other surcharges should be quoted as per the date of ticketing.

Tactical fares will quote with the correct IT ticketing deadline. Where a tactical IT fare is being ticketed outside the sales period and is not GDS guaranteed.  Date of booking (DOB) must be entered into the endorsement box on the ticket. If an annual fare is being used and the fare or Carrier imposed surcharge (YQ) has altered since the date of PNR creation, the DOB should be entered into the endorsements. If Qantas change the fare within the sale period, Qantas will advise the change before this is made, and the ticket should be issued as per date of PNR creation. 

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Changes Before Ticket Issue

How should a change to an IT booking or inbound or outbound dates, routing, class, cabin, destination or origin be calculated BEFORE the ticket issue?

Any PNR changes for IT fares prior to any ticket being issued, should be requoted on the date of the PNR has been changed, reflecting the fares and ticketing deadline that exist on that date. The PNR should be ticketed as per the fare, Carrier imposed surcharge (YQ) on the date of change and this date entered as the DOB in the endorsement box. If Qantas change the fare within the sales period, Qantas will advise the change before this is made with any ticketing instructions. 

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Changes After Ticket Issue

How should a change to an IT booking on dates, routing, class, cabin, destination or origin be calculated AFTER ticket issue?

The Qantas International Reissue Policy covers all scenarios for re-assessing the fare on a ticketed booking before or after departure.

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Audit

How do Qantas audit surcharges (including YQ) and taxes for IT bookings?

For IT bookings, Qantas audit the fare and Carrier imposed surcharges (YQ) as per date of PNR creation and taxes as per the date of ticket issue.

Annual IT fare changes will be advised when these are due to take place, with 5 days’ notice before the new fares are updated in the GDS. For IT bookings we allow these to be ticketed as per the date of PNR creation or as per reissue policy if the PNR has been altered. We will issue this advice when any annual IT fare changes are made. Where an annual IT fare changes, and the fare no longer quotes with a GDS guarantee, the DOB should be entered into the endorsement box in order to indicate the correct fare to be used at audit. Any bookings ticketed without this information will be subject to the ADM policy.

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