A class mismatch occurs when a ticket is issued in one class and the booking is in a different class. The class in your customer’s booking must match the class shown on their ticket.
What Happens if there is a Class Mismatch?
If a class mismatch is detected, two SSR messages will be generated to your customer’s booking advising you to correct the error.
|SSR Message||Description of SSR Message||Example|
|First Message||The first SSR message is sent when the class mismatch is detected.||'TKT CLASS DOES NOT MATCH BKG CLASS - PLEASE CHECK CORRECT'|
|Second Message||If the class mismatch is not corrected a second SSR message is sent 72 hours prior to departure.||'TKT CLASS DOES NOT MATCH BKG CLASS - PLEASE CHECK AND CORRECT PRIOR TO DEPARTURE OR RISK ADM'|
- Ticketed class is higher than the booked class (e.g. ticketed in J, fare paid in J, booked in D)
- Unconfirmed bookings (e.g. waitlist or standby segments)
- International and domestic Frequent Flyer upgrades
- Airline disruptions
- Authorised waivers
- Qantas schedule changes