When can I Claim Base Commission?
No base commission can be claimed for tickets issued in the UK.
What Happens if the Commission Amount Claimed is Incorrect?
If commission is claimed on a non-commissionable fare Qantas will raise an Agent Debit Memo (ADM) to recoup the amount. An ADM administration fee will also be applied.
If commission is payable but has not been claimed through BSP, an Agent Credit Memo (ACM) request can be submitted to Qantas via BSPlink to request an adjustment. Full details should be provided.
Commission on Refunded Tickets
Tickets submitted for refund via GDS or BSPlink are subject to commission recall. Commission will be recalled via ADM if you do not include it in the refund process.