Qantas Customers Affected by New South Wales Bushfires

Commercial Policy|Published 12 November 2019

Bushfires across New South Wales are expected to disrupt the travel of Qantas customers affecting travel to/from Port Macquarie and Coffs Harbour on or before 22 November 2019.

General Information

Your Customer's Ticket

General Information

Conditions

  • New travel dates must be within ticket validity.
  • If your travel with Qantas/QantasLink is disrupted for reasons that are outside our control and you are away from your home port, Qantas will provide overnight accommodation (one night) otherwise, unless required by applicable laws, Qantas will not be responsible for paying any other costs or expenses, such as hotel or other ground operator fees.
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

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Customers with Unticketed Bookings

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

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Customers on Frequent Flyer Reward Tickets

Passengers who are travelling on Qantas and Jetstar Points Plus Pay tickets are entitled to the same options and conditions as listed above.

Passengers who are travelling on Qantas and Partner Classic Flight Reward tickets are entitled to the same options and conditions as listed provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to reward seat availability. Classic Flight Reward tickets cannot be retained in credit.

Please note, any changes to bookings in redemption classes must be made in the same class as the original booking.

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Your Customer's Ticket

All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless ofwhich airline the ticket is validated to.

Qantas (081) Issued Ticket

Qantas (081) Change Options
Options Permitted Action Conditions
1. Rebook/ Reroute Travel.
  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas/QantasLink.
  • Rebooking permitted in the lowest available booking class in the same cabin on Qantas/QantasLink services.
  • New travel dates to be no later than 14 days from the original ticketed departure date.
2. Change Destinations.
  • Value of ticket can be used to purchase a new ticket.
  • Change fees do not apply.
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket.
3. Retain Ticket Value in Credit.
  • Original ticket value can be held in credit for 12 months from the original ticketed date of departure
  • Change fees do not apply.
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket.

For customers holding a non-Qantas (081) issued ticket

Non-Qantas (Non-081) Change Options
Options Permitted Action Conditions
Rebook/ Reroute Travel.
  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas/QantasLink.
  • Rebooking permitted in the same booking class in the same cabin on Qantas / QantasLink services.
  • New travel dates to be no later than 14 days from the original ticketed departure date.

Ticket Information

For customers holding a Qantas (081) issued ticket:

Rebook / Reroute Travel

  • Ticket to be reissued with no additional collection or refund.
  • Additional fare, ticket taxes and change fees associated to the ticket do not apply.
  • All details of the original ticket to be shown on the new ticket including fare basis and fare calculation.
  • Authority Number (585984) must be entered into the endorsement box to avoid ADM.

Change Destinations / Ticket in Credit

  • Additional fare and ticket taxes may apply subject to assessment of the new journey.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
  • Authority Number (585984) must be entered into the tour code box to waive the fee for voluntary changes and avoid ADM.

For customers holding a Qantas (081) issued ticket:

For tickets validated to another carrier, please refer to the ticketed airline’s policy for ticket reissue.

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