Qantas Group update on Coronavirus response

Latest News|Published 10 March 2020

The Qantas Group has announced further cuts to its international flying, reducing capacity by almost a quarter for the next six months. 

The latest cuts follow the spread of the Coronavirus into Europe and North America over the past fortnight, as well as its continued spread through Asia, which has resulted in a sudden and significant drop in forward travel demand.

These additional changes will bring the total international capacity reduction for Qantas and Jetstar from 5 per cent to 23 per cent versus the same time last year and extend these cuts until mid-September 2020. 

The biggest reductions remain focussed on Asia (now down 31 per cent compared with the same period last year). Capacity reductions to the United States (down 19 per cent), the UK (down 17 per cent) and Trans-Tasman (down 10 per cent) will also be made in line with forward booking trends.

Changes to services

Rather than exit routes altogether, Qantas will use smaller aircraft and reduce the frequency of flights to maintain overall connectivity. 

This approach results in eight of the airline’s largest aircraft, the Airbus A380, grounded until mid-September. A further two A380s are undergoing scheduled heavy maintenance and cabin upgrades, leaving two of its A380s flying. 

In response to strong customer demand for the direct Perth-London service, the existing Sydney-Singapore-London return service (QF1 and QF2) will be temporarily re-routed to become a Sydney-Perth-London service from 20 April. 

The start of Qantas’ new Brisbane-Chicago route will be delayed from 15 April to mid-September. 

Jetstar will make significant cuts to its international network, including suspending flights to Bangkok and reducing flights from Australia to Vietnam and Japan by almost half. Jetstar’s daily Gold Coast to Seoul flight was suspended last week. 

See table below for more detail on international network changes.

Domestically, Qantas and Jetstar capacity reductions will be increased from 3 per cent to 5 per cent through to mid-September 2020, in line with broader economic conditions. 

In total, this is the equivalent of grounding 38 Qantas and Jetstar aircraft  across the international and domestic network. The Group’s total capacity reduction changes from 4 per cent (announced on 20 February) to 17 per cent for the last quarter of FY20. 

Given the reduced flying across the Qantas Group fleet, maintenance work will be brought forward where possible to make best use of this time. 

Current commercial policies

Typically, customers flying internationally will be offered an alternative flight via another capital city or a partner airline, or an alternative day. Disruption to domestic passengers is expected to be minimal given the continued high frequency on most routes. 

To provide customers with greater flexibility and confidence when they book, Qantas and Jetstar will waive change fees for new international bookings made from today until the end of March, if customers change their travel plans. This applies to travel commencing up to 30 June 2020 and is limited to one free change per customer. Customers will need to pay any fare difference. 

Summary of Qantas Group network changes

Summary of Changes
Region Route Change Effective dates
(until mid-Sept 2020)
Asia Sydney-Tokyo (Haneda) B747 replaced by smaller A330 30 March


  • 7 return flights per week cancelled (QF 37/38)
  • B787 replaced by larger A330 on 7 return flights per week (QF 35/36)
20 April
4 May
North America Brisbane-Chicago Route launch postponed Was to start 15 April
Brisbane-San Francisco Route suspended (3 return flights per week) 18 April
Sydney-San Francisco B787 replaced by larger B747 18 April
Melbourne-San Francisco Route suspended (4 return flights per week) 18 April
Sydney-Dallas/Fort Worth A380 replaced by smaller B787 20 April
Melbourne-Los Angeles A380 replaced by smaller B787 1 June
Sydney-Vancouver Seasonal service suspended (3 return flights per week) June and July only
United Kingdom

Sydney-London (Heathrow)

  • Flights to operate via Perth (instead of Singapore) then non-stop to London
  • Perth-London to become double daily as a result
  • A380 replaced by smaller B787 
20 April 
South America Sydney-Santiago Delaying planned B787 introduction and continuing with B747 1 August 

Note: The suspension of the A380 and First cabin from Singapore routes will see the Qantas First Lounge in Singapore close temporarily, with customers instead invited to use the adjacent Qantas Business Lounge. 

Note: Qantas B787 has approximately 250 less seats than an A380.

Qantas – Extension of previously announced cancellations

Until mid-Sept 2020 unless stated

Route Change 
Sydney-Shanghai Route continues to be suspended until at least mid-July (7 flights per week) 
(sole route to mainland China)
Sydney-Hong Kong  Reduced from 14 to 7 return flights per week
Melbourne-Hong Kong  Reduced from 7 to 4 return flights per week (1 additional cancellation per week from previously announced cuts)
Brisbane-Hong Kong Reduced from 7 to 3 return flights per week (1 additional cancellation per week from previously announced cuts)

Note: Further capacity reductions will also be made on flights to Japan and New Zealand, with other Asian routes under evaluation. 

Important Information

Disclaimer: 1. Versus Q4 FY19.

Disclaimer: 2. Includes seven Jetstar Asia (Singapore) aircraft and nine aircraft across Jetstar Japan and Jetstar Pacific (Vietnam).

Disclaimer: 3. Changes need to be made at least three days before the date of travel.