Qantas and Jetstar are adjusting flying levels to better match travel demand in light of the sudden growth in COVID-19 cases.
The Qantas Group now expects domestic capacity for the third quarter of FY22 to be at around 70 per cent of pre-COVID levels, down from the 102 per cent that had been planned.
The schedule changes are focused on reducing frequency of services and size of aircraft to minimise inconvenience for passengers as much as possible.
The Group’s total international capacity for the same period will fall from 30 per cent to around 20 per cent of pre-COVID levels. This reduction is driven by increased travel restrictions in countries like Japan, Thailand and Indonesia.
From late January, if a customer’s booking is impacted by cancellations, they will be offered alternative flights that in most cases are likely to be a difference of a few hours if travelling domestically.
Qantas and Jetstar continue to have 100 per cent of their available Australian-based crew stood up, which has helped to minimise the resourcing impacts of some needing to self-isolate during the summer peak. This 100 per cent crewing level will be maintained despite the capacity reductions announced today, giving both airlines a significant buffer to manage ongoing isolation requirements and resulting in a more reliable schedule for passengers.
To give customers more confidence when they book international and domestic flights, Qantas has extended Fly Flex, which enables customers to change their travel dates as often as they need, fee-free (a fare difference may apply).
Advice for all customers and Agents
- When Qantas cancels a flight, we rebook the passenger on the next available flight to their booked destination (if possible), at no additional cost. Alternatively, they can choose a flight credit or a refund. Customers won’t be charged any change or cancellation fees.
- Agents should ensure their customer’s contact details are up to date.