Commercial Policy for Qantas Passengers Impacted by the Suspension of the Trans Tasman Safe Travel Zone

Commercial Policy|Published 18 February 2021

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 17 February 2021 for travel between 19 February - 22 February 2021.
Quarantine-free flights from New Zealand are suspended for 72 hours from midnight 0001hrs 18 February 2021. Travellers coming from New Zealand to Australia on QF146 in the next 72-hours will have to go into mandatory hotel quarantine. This commercial policy provides options to impacted passengers travelling from New Zealand.

General Information

Conditions

  • All changes must be made prior to the original ticketed departure.
  • New travel dates must be within ticket validity.
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as per applicable policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

Customers with unticketed bookings

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

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Customers on Frequent Flyer Reward Tickets

Qantas Points Plus Pay and Qantas & Partner Classic Flight Rewards tickets: Passengers are entitled to the same options and conditions as listed above.

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Your Customer's Ticket

Qantas (081) Issued Ticket

Customer options:

1) Rebook to another Qantas Airways operated flight

If the same booking class is not available, the lowest booking class within the same cabin may be booked. If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the customer.

2) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2022.

If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply. 

Ticket Information

All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

For customers holding a Qantas (081) issued ticket:

Your customer can rebook travel

  • The agent can reissue the ticket in-house if validated to Qantas (081)
  • Additional fare, ticket taxes and change fees associated to the ticket do not apply
  • All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
  • Authority number 638330 must be entered into the endorsement box to avoid ADM
  • If there is no change to routing/booking class the ticket can be revalidated

Your customer’ s ticket is being held in credit

  • The agent can reissue the ticket in-house if validated to Qantas (081)
  • Ticket can be held in credit until 31 December 2022. Travel must be completed by 31 December 2022.
  • Additional fare, surcharges and ticket taxes may apply.
  • No change fee is to be applied to the reissue.
  • Authority number 638330 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.