Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Austria, Germany, Switzerland

Qantas Agency Connect

Germany: +49 69 310 90200 
qantasRES@talaviation.de

Switzerland: +41 (0) 52 534 67 69 
qantassales@talaviation.ch

Austria: +43 7 20971050 
qantasRES@tal-aviation.at

Monday to Friday
0900 - 1200 CET
1300 - 1700 CET

  Online Travel Agents (OTA)
Germany: +49 69 299 571 421
Switzerland: +41 44 511 1237
Austria: +0800 295547
Monday to Friday 
0900 - 1800 CET

Qantas Group Travel

 

Germany: qantasRES@talaviation.de

Switzerland: qantassales@talaviation.ch

Austria: qantasRES@tal-aviation.at

Monday to Friday 
0900 – 1700 CET

Qantas Contact Centres    

Germany: +49 69 310 90200
qantasRES@talaviation.de

Switzerland: +41 (0) 52 534 67 69 
qantassales@talaviation.ch

Austria: +43 7 20971050
qantasRES@tal-aviation.at

Monday to Friday
0900 - 1200 CET
1300 - 1700 CET

Qantas Frequent Flyer

069-299571421
qantasgermany@qantas.com.au

For profile resets, call +61 2 94332329

 

Monday to Friday
0900 - 1800 CET

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

available 24 /7

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

+44 208 600 4340

EuropeRefunds@qantas.com.au

Monday to Friday
1100 -1300 CET

Customer Care

Submit a Customer Care Form on behalf of your customer

 

Benelux

Qantas Agency Connect

Netherlands: +31 (0)20 316 1959
qantas@apg-nl.nl

Belgium: +32 (0)27 12 64 23
qantas@apg-belux.be

Luxembourg: +32 (0)27 12 64 23 
qantas@apg-belux.be

Online Travel Agent OTA
Netherlands: +31 (0)20 203 5425

Belgium: +32 (0)27 00 67 81

Luxembourg: +352 (0)24 87 17 82

Monday to Friday 
0900 - 1700 CET

Qantas Group Travel

Netherlands: qantas@apg-nl.nl

Belgium: qantas@apg-belux.be

Luxemburg: qantas@apg-belux.be

Monday to Friday 
0900 – 1700 CET

Qantas Contact Centres    

Netherlands: +31 (0)20 203 5425

Belgium: +32 (0)27 00 67 81

Luxembourg: +352 (0)24 87 17 82

 

Qantas Frequent Flyer

Netherlands: +31 (0)20 203 5425

Belgium: +32 (0)27 00 67 81

Luxembourg: +352 (0)24 87 17 82

qantasbenelux@qantas.com.au

For profile resets, call +61 2 94332329

 
Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

available 24 /7

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

EuropeRefunds@qantas.com.au

 

Customer Care

Submit a Customer Care Form on behalf of your customer

 

France

Qantas Agency Connect

+33 1 57959458
qantasagencyconnectfr@qantas.com.au

Monday to Friday 
0900 - 1730 CET

Qantas Group Travel

 europe@qantasgrouptravel.com
Monday to Friday 
0900 - 1700 CET

Qantas Contact Centres    

+33 1 57329283
qantasfrance@qantas.com.au

Monday to Friday 
0900 - 1800 CET

Qantas Frequent Flyer

+33 1 57329283
qantasfrance@qantas.com.au

 

For profile resets, call +61 2 94332329

Monday to Friday 
0900 - 1800 CET

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

+44 208 600 4340

EuropeRefunds@qantas.com.au

Monday to Friday
1100 -1300 CET

Customer Care

Submit a Customer Care Form on behalf of your customer

 

India

Qantas Agency Connect


+91 22 6111 1818

Monday to Friday 
0900 - 1730

Qantas Group Travel

+91-97699-29426
india@qantasgrouptravel.com
Monday to Friday 
0900 - 1730

Qantas Contact Centres    

+91 22 6111 1818

Monday to Friday 
0900 - 1730

Qantas Frequent Flyer

+91 22 6111 1818

 

For profile resets, call +61 2 94332329

Monday to Friday
0900 - 1730

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas Audit Queries

qantas-bom@dnata.com

 

Qantas Refunds

+91 22 6111 1818
qantas-bom@dnata.com

Monday to Friday
0900 - 1730

Customer Care

Submit a Customer Care Form on behalf of your customer

 

Ireland

Qantas Agency Connect

+353 1 5689350

Monday to Friday
0900 - 1730 CET

Qantas Group Travel

qfeugroups@qantas.com.au Monday to Friday 
0900 – 1700 CET

Qantas Contact Centres   

+353 1 4073278 and 1800 556 135 (within Ireland)

24hrs – 7 days a week

Qantas Frequent Flyer

+353 1 4073278

For profile resets, call +61 2 94332329

Monday to Friday
0900 - 1800 CET

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

+44 208 600 4340

EuropeRefunds@qantas.com.au

Monday to Friday 
1100 -1300 CET

Customer Care

Submit a Customer Care Form on behalf of your customer

 

Italy

Qantas Agency Connect


+ 390 696 748 030
qantasagencyconnectit@qantas.com.au

Monday to Friday 
0900 - 1730 CET

Qantas Group Travel

europe@qantasgrouptravel.com Monday to Friday 
0900 – 1700 CET

Qantas Contact Centres   

+ 414 451 11237

Monday to Friday 
0900 - 1800 CET

Qantas Frequent Flyer

+ 414 451 11237

 

For profile resets, call +61 2 94332329

Monday to Friday 
0900 - 1800 CET

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

+44 208 600 4340

EuropeRefunds@qantas.com.au

Monday to Friday 
1100 -1300 CET

Customer Care

Submit a Customer Care Form on behalf of your customer

 

Scandinavia

Qantas Agency Connect

Denmark:  +45 702 54020
Norway:   +47 800 14801
Sweden:   +46 8 59000090
qantas@talaviation.se

Finland:  +358 9 72 519 763

Monday to Friday 
0900 - 1200 CET
1300 - 1700 CET

  Online Travel Agents (OTA)
Denmark: +45 433 149 76
Finland: +358 9 72 519 763
Norway: +47 230 246 49
Sweden: +46 8 593 663 82
Monday to Friday 
0900 - 1200 CET
1300 - 1700 CET

Qantas Group Travel

qfeugroups@qantas.com.au Monday to Friday
0900 – 1700 CET

Qantas Contact Centres    

Denmark  (00 45) 43 31 49 76
Finland ( 00 358)972519763
Norway: (00 47)23024649
Sweden: (00 46) 8 5 9366382

Monday to Friday
0900 - 1200 CET
1300 - 1700 CET

Qantas Frequent Flyer

Denmark:  (00 45) 43 31 49 76
Finland: ( 00 358)972519763
Norway: (0047)23024649
Sweden: (0046) 8 5 9366382

For profile resets, call +61 2 94332329

available 24/7

 

Monday - Friday
0700 - 1900 AEST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas Audit Queries

EuropeADMACM@qantas.com.au

 

Qantas Refunds

+44 208 600 4340
EuropeRefunds@qantas.com.au

Monday to Friday 
1100 -1300 CET

Customer Care

Submit a Customer Care Form on behalf of your customer

 

South Africa

Qantas Agency Connect

Assistance with reservations, fares, ticketing, seating, etc.

Phone: + 27 11 209 0176
qantasagencyconnectza@qantas.com.au

Monday to Friday 

0900 - 1730 CET

Qantas Group Travel

africa@qantasgrouptravel.com

Monday to Friday 

0900 - 1700 CET

Direct Qantas Customer Contact Centres 

Phone: + 27 21 427 3128
(Not for general enquiries)

Please note that this number is for direct customers and imminent departures (within 72hrs) only

Qantas Frequent Flyer

For profile resets, call +61 2 94332329

Monday to Friday 

0800 - 1700 SAST

Qantas Freight

johannesburgfreight@qantas.com.au

Monday to Friday 

0800 - 1700 SAST

Special Handling specialhandling@qantas.com.au  

Flight Status

View flight status online

 

Qantas ADM/ACM

EuropeADMACM@qantas.com.au

Monday to Friday 

0800 - 1700  (UTC)

Qantas Refunds

EuropeRefunds@qantas.com.au

Monday to Friday 

0800 - 1700  (UTC)

Baggage

Menzies - Lost/damaged baggage
Phone: +27 60 8564256

Air Menzies - Unaccompanied baggage
Phone +27 11 979 3900
www.airmenzies.comOpens in a new tab or window

Monday to Thursday

0800 - 1730 SAST

Friday

0800 - 1200 SAST

Customer Care

Submit a Customer Care Form on behalf of your customer