Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Belgium, Luxembourg and Netherlands

Qantas Department Contact Operating Hours
Qantas Agency Connect Netherlands: +31 (0)20 203 5425
Belgium: +32 (0)27 00 67 81
Luxembourg: +352 (0)24 87 17 82 
Email
Monday to Friday
0900 - 1800
Qantas Group Travel Netherlands: +31 (0)20 203 5425
Belgium: +32 (0)27 00 67 81
Luxembourg: +352 (0)24 87 17 82 
Email
Monday to Friday
0900 - 1800
Qantas Contact Centres  Netherlands: +31 (0)20 203 5425
Belgium: +32 (0)27 00 67 81
Luxembourg: +352 (0)24 87 17 82 
Email
Monday to Friday
0900 - 1800
Qantas Frequent Flyer Netherlands: +31 (0)20 203 5425
Belgium: +32 (0)27 00 67 81
Luxembourg: +352 (0)24 87 17 82 
Email
Monday to Friday
0900 - 1800
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Denmark, Finland, Norway and Sweden

Qantas Department Contact Operating Hours
Qantas Agency Connect Denmark: +45 70254020
Finland: +358 9 72 519 763
Norway: +47 80014801
Sweden: +46 859000090
Email
Monday to Friday
9000 - 1200 
1300 - 1700
Qantas Group Travel Email
Monday to Friday
1000 - 1800
Qantas Contact Centres  Denmark: +45 43 31 49 76
Finland: +358 9 72 519 763
Norway: +47 23 02 46 49
Sweden: +46 8 593 663 82


24hrs - 7 days a week
Qantas Frequent Flyer Denmark: +45 43 31 49 76
Finland: +358 9 72 519 763
Norway: +47 23 02 46 49
Sweden: +46 8 593 663 82
Email
Monday to Friday
0900 - 1800
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

France

Qantas Department Contact Operating Hours
Qantas Agency Connect +33 1 57329283
Email
Monday to Friday
0900 - 1800
Qantas Group Travel +33 1 55071000
Email
Monday to Friday
0900 - 1800
Qantas Contact Centres  +33 1 57329283
Email
Monday to Friday
0900 - 1800
Qantas Frequent Flyer +33 1 57329283
Email
Monday to Friday
0900 - 1800
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Germany

Qantas Department Contact Operating Hours
Qantas Agency Connect +49 069-299571421
Email
Monday to Friday
0900 - 1800
Qantas Group Travel +49 069-299571421
Email
Monday to Friday
0900 - 1800
Qantas Contact Centres  +49 069-299571421
Email
Monday to Friday
0900 - 1800
Qantas Frequent Flyer +49 069-299571421
Email
Monday to Friday
0900 - 1800
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Ireland

Qantas Department Contact Operating Hours
Qantas Agency Connect +353 1 407 3278 (or 1800 556 135 within Ireland) Monday to Friday
0900 - 1715
Qantas Group Travel Email 
+44 203 684 4034
WebsiteOpens external site in a new window
Monday to Friday 
0900 - 1700
Qantas Contact Centres  +353 1 407 3278 (or 1800 556 135 within Ireland) 24hrs - 7 days a week
Qantas Frequent Flyer +353 1 407 3278 (or 1800 556 135 within Ireland) 24hrs - 7 days a week
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight status View flight status online 24hrs - 7 days a week
Qantas Audit Queries  Email Monday to Friday 
0900 - 1700
Qantas Refunds  Email
+44 208 600 4340 
Monday to Friday
1000 - 1200
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Italy

Qantas Department Contact Operating Hours
Qantas Agency Connect +41 445111237
Email
Monday to Friday
0900 - 1800
Qantas Group Travel Email Qantas Groups and Email Qantas Sales  Monday to Friday
0900 - 1800
Qantas Contact Centres  +41 445111237
Email
Monday to Friday
0900 - 1800
Qantas Frequent Flyer +41 445111237
Email
Monday to Friday
0900 - 1800
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Switzerland

Qantas Department Contact Operating Hours
Qantas Agency Connect +41 445 111237
Email
Monday to Friday
0900 - 1800
(German, French and Italian languages available)
Qantas Group Travel Email
Monday to Friday
0900 - 1700

Qantas Contact Centres  +41 445 111237
Email
Monday to Friday
0900 - 1800
(German, French and Italian languages available)
Qantas Frequent Flyer +41 445 111237
Email
Monday to Friday
0900 - 1800
(German, French and Italian languages available)
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1000 - 1815
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1100 - 1300
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

India

Qantas Department Contact Operating Hours
Qantas Agency Connect +91 22 6111 1818 Monday to Friday
0915 - 1730
Qantas Group Travel Email
+91 22 6111 1818
Monday to Friday
0915 - 1730
Qantas Contact Centres  +91 22 6111 1818 Monday to Friday
0915 - 1730
Qantas Frequent Flyer +91 22 6111 1818 Monday to Friday
0915 - 1730
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1430 - 2215
Qantas Refunds Email
+91 22 6111 1818
Monday to Friday
0915 - 1730
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

South Africa

Qantas Department Contact Operating Hours
Qantas Agency Connect +27 21 427 3128 24hrs - 7 days a week
Qantas Group Travel Email
Monday to Friday
0800 - 1600
Qantas Contact Centres  +27 21 427 3128 24hrs - 7 days a week
Qantas Frequent Flyer +27 21 427 3129 24hrs - 7 days a week
Customer Specific
Needs Team
For medical clearance requirements submit Travel Clearance Form online
1800 177 474 (within Australia)
+61 2 9067 7701 (from outside of Australia)
Select option 2 or 4
Email
0700 - 2200 AEST/AEDT
7 days a week
Flight Status View flight status online 24hrs - 7 days a week
Qantas Audit Queries Email Monday to Friday
1100 - 1915
Qantas Refunds Email
+44 208 600 4340
Monday to Friday
1200 - 1400
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Other Regions

Please refer to your local Qantas Office.