Servicing your Qantas NDC bookings
For any other functions that are not listed below, please refer to the policies page to assist in servicing your customer’s bookings.
For all voluntary changes, a ticket may need to be reassessed by Qantas Agency Connect. Any additional collection in fare, taxes and change fees, if required need to be paid to Qantas Agency Connect for reissue of a ticket
Qantas Distribution Platform Servicing Guide
The Qantas Distribution Platform Servicing Guide provides you with the correct process to follow if your Technology Partner has informed you that they do not currently support a specific Qantas Distribution Platform servicing feature via their system.
Follow these processes outlined below to complete the booking.