Your Customer's Name
Before you make a booking for your customer, we recommend you check their name against their passport or other form of identification that they are travelling with to ensure it is correct.
Use this guide to ensure your customer’s name is added to their booking correctly.
You should always include a title in your customer’s name field. Refer to your Technology Partner connected to the Qantas Distribution Platform and other technology systems for permitted passenger titles.
Qantas does not require a middle name to be included when making a booking and issuing your customer's ticket. If other airlines are included in the booking, we recommend you check their policy.
If your customer’s itinerary includes the USA, it is mandatory for you to add Advance Passenger Information System (APIS) and Secure Flight Passenger Data to their booking before you can issue the ticket. The added name details must match the passport and include any middle names. Middle names are not required for ESTA applications.
For further information refer to Travel to the USA Requirements.
Qantas requires the name on your customer’s ticket to match their Frequent Flyer account. If there are any discrepancies between the name on their Frequent Flyer account and the name on the ticket, your customer will not receive Qantas Points or Status Credits through the automated process. Refer to Frequent FlyerOpens in a new tab or window for further information.
Booking and Changing
|To book a customer with a single name or with multiple first names but no last name:
Example 1: Madonna would be entered as Madonna/M Ms
Example 2: DON JON RON would be entered as DONJONRON/D MR OR DON/JONRONMR
|To book a customer with a single letter last name:
||Example: Mr G would be entered as GG/G Mr
Please refer to your GDS provider or Technology Partner for more information if required.
The number of letters that can be included in the customer name field varies between different airlines and Technology Partners. Also, the maximum name length allowed on a ticket can be less than permitted via your Technology Partner. If this occurs, the name on the ticket is automatically abbreviated to the required number of letters. No further action is required by you.