Commercial Policies Library

Qantas aircraft at sunset

 

Find commercial policy information related to travel disruptions.

View Commercial refund policy for COVID credits Qantas plane tail

Commercial refund policy for tickets held in credit

Commercial policy for customers holding a COVID credit with a date of issue on or before 30 September 2021.

View Commercial refund policy for COVID credits

Commercial Policies 2024


Commercial Policy
Valid For Summary of Option Authority
Commercial Policy for customers impacted by the change in commencement of Darwin Singapore direct flights Tickets issued on/before 6 June 2024 for travel between 9 December 2024 - 30 March 2025 Rebook or Credit or Refund 691287
Commercial Policy for customers impacted by Perth airport fuel disruption Tickets issued on/before 1 June 2024 for travel on 1 - 2 June 2024 Rebook or Credit 691286
Commercial and reward bookings policy for customers impacted by civil unrest in Noumea Tickets issued on/before 27 June 2024 for travel between 15 May - 31 August 2024 Rebook or Credit or Refund 664563
Commercial and reward bookings policy for customers impacted by suspension of Qantas Shanghai services Tickets issued on/before 14 May 2024 for travel on/after 28 July 2024 Rebook or Credit or Refund 664556
Commercial and reward bookings policy for customers impacted by Air Vanuatu suspension Tickets issued on/before 19 June 2024 for travel between 8 May 2024 - 30 May 2025 Rebook  or Credit or Refund 664561
Commercial policy for customers impacted by adverse weather conditions in Brazil Tickets issued on/before 7 May 2024 for travel between 2 May - 26 October 2024 Rebook or Credit or Refund 664557
Commercial and Reward bookings policy for customer impact by Dubai disruption Tickets issued on/before 16 April 2024 on QF*/EK (Qantas codeshare flights operated by Emirates) flights for travel between 16-21 April 2024 to/from Dubai. Rebook or Credit or Refund 664553
Commercial and Reward bookings policy for customer impact by the schedule of QF9 Perth London services Tickets issued on/before 16 April 2024 for travel on 16-28 April 2024 Rebook or Credit or Refund 664551
Commercial Policy for customers impacted by planned industrial action in February and March 2024 impacting Western Australia flights Tickets issued on/before 20 February 2024 for travel on 22-23 February 2024, tickets issued on/before 26 February 2024 for travel 28 February - 1 March 2024, tickets issued on/before 28 February 2024 for travel on 4 March 2024, tickets issued on/before 1 March 2024 for travel on 8 March 2024, tickets issued on/before 9 March 2024 for travel on 14-15 March 2024 and tickets issued on/before 12 March 2024 for travel on 18 March 2024  Rebook or Credit or Refund 602170
Commercial Policy for customers impacted by Western Australian weather Tickets issued on/before 21 February 2024 for travel between 22-23 February 2024 and 23-25 February 2024 Rebook or Credit 664550
Commercial policy for customers impacted by planned industrial action on 14-19 February 2024 impacting Western Australia flights Tickets issued on/before 13 February 2024 for travel on 14-19 February 2024 Rebook or Credit or Refund 602167
Commerical and Reward bookings policy for customers impacted by NS24 A380 Schedule changes Tickets issued on/before 6 February 2024 for travel between 15 July to 27 October 2024 and 18 July to 29 September 204 Rebook or Credit or Refund 602166
Commercial Policy for customers impacted by planned Industrial action on 3 February 2024 impacting Western Australia flights Tickets issued on/before 3 February 2024 for travel on 8 February 2024 Rebook or Credit or Refund 602165
Commercial Policy for customers impacted by Tropical Cyclone Kirrily Tickets issued on/before 23 January 2024 for travel between 24 and 29 January 2024 Rebook or Credit 602158

Commercial Policies 2023

Commercial Policy  Valid For Summary of Option Authority
Commercial Policy for customers holding a COVID credit with a date of issue on or before 30 September 2021 Tickets issued on/before 30 September 2021 for travel on or after 1 January 2020 Refund 574628
Commercial Policy for customers impacted by Cyclone Jasper Tickets issued on/before 21 December 2023 for travel between 12 and 26 December 2023 Rebook or Credit or Refund 602156
Commercial Policy for customers impacted by planned industrial action on 1 - 2 November 2023 impacting Western Australia flights Tickets issued on/before 27 October 2023 for travel on 1 - 2 November 2023 Credit or Rebook or Refund 602154
Commercial Policy for customers impacted by planned industrial action on 24 October 2023 impacting Western Australia flights Tickets issued on/before 19 October 2023 for travel on 24 October 2023 Credit or Rebook 602152
Commercial Policy for customers travelling to/from Israel Tickets issued on/before 8 October 2023 for travel between 9 October and 29 February 2024 Credit or Rebook  602149
Commercial Policy for customers impacted by industrial action on 4 October 2023 impacting Western Australia flights Tickets issued on/before 29 September 2023 for departures on 4 October 2023 Rebook or Credit or Refund 602146
Commercial Policy for customers impacted by fires on the island of Maui Tickets issued on/before 11 August 2023 from travel between 9 August and 31 August 2023 Rebook or Credit or Refund 574630
Commercial and reward bookings policy for customers impacted by Air Tahiti Nui strike Tickets issued on/before 10 July 2023 for travel between 7 July and 23 July 2023 Rebook or Credit or Refund 574629
Commercial Policy for customers impacted by Sydney-Singapore schedule change Tickets issued on/before 19 May 2023 for travel between 29 October 2023 and 10 May 2024 Rebook or Upgrade or Credit or Refund 574623
Commercial Policy for customers impacted by Sydney-Bangkok schedule change Tickets issued on/before 19 May 2023 for travel between 31 March 2024 and 10 May 2024 Upgrade or Credit or Refund  574624
Commercial Policy for customers impacted by Auckland flooding Tickets issued on/before 9 May 2023 for travel between 9 May and 10 May 2023 Rebook or Credit 574625
Commercial Policy for customers impacted by Air Vanuatu flight cancellations Qantas codshare with Air Vanuatu ticket issued on/before 19 April 2023 for travel between 31 March 2023 and 19 April 2023. Rebook or Credit or Refund 574619
Commercial Policy for customers impacted by Jetstar and Jetstar Asia Singapore terminal change Tickets for flights with a connection time in Singapore of less than 90 minutes issued on/before 20 March 2023 for travel between 22 March 2023 and 21 March 2024. Rebook or Credit or Refund 532909
Commercial Policy for customers impacted by Cyclone Kevin Tickets issued on/before 3 March 2023 for travel between 3 March and 10 March 2023. Rebook or Credit 523906
Commercial Policy for customers impacted by Cycylone Gabrielle Tickets issued on/before 12 February 2023 for travel between 12 February and 19 February 2023 Rebook or Credit 523905
Commercial Policy for customers impacted by Auckland flooding Tickets issued on/before 28 January 2023 for travel between 28 January 2023 and 1 February 2023 Rebook or Credit 523903

Commercial Policies 2022

Commercial Policy Valid For Summary of Options Authority
Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg Tickets issued on/before 7 November 2022 for travel between 28 March 2023 and 28 October 2023 Rebook or Credit or Refund 523900
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Perth and Jakarta Tickets issued on/before 28 October 2022 for travel between 30 November 2022 to 30 September 2023 Rebook or Credit or Refund 499350
Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco Tickets issued on/before 10 October 2022 for travel between 30 October 2022 and 21 May 2023 Rebook or Credit or Refund 499345
Commercial Policy for Customers affected by aircraft change between Sydney/Melbourne and Los Angeles Tickets issued on/before 12 October 2022 for travel between 31 August 2022 and 26 March 2023 Rebook or Credit or Refund 499347
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney and Shanghai Tickets issues on/before 10 October 2022 for travel between 31 October 2022 and 25 March 2023 Credit or Refund 499349
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong Tickets issued on/before 9 September 2022 for travel between 30 October 2022 and 29 January 2023 Rebook or Credit or Refund 499346
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) Tickets issued on/before 31 May 2022 Rebook or Credit or Refund 499341
Commercial Policy for Customers Affected by Cancellation of Emirates Flights between Sydney and Christchurch Tickets issued on/before 16 August 2022 for travel between 1 December 2022 and 25 March 2023 Rebook or Credit or Refund 499342
Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights Tickets issued on or before 10 August 2022 Rebook or Credit or Refund 428671
Commercial Policy for Customers with an Australian Domestic Connection to an International Flight Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 Rebook  428669
Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. Rebook or Credit or Refund 428666
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) Tickets issued on/before 31 May 2022 Rebook or Credit or Refund 428665
Commercial Policy for Qantas customers affected by flooding in Ballina Tickets issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022. Rebook or Credit 428662
Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 Reissue ticket  428661
Commercial Policy for Qantas Customers Affected by Comair cancellations Ticket issued on/before 15 March 2022 for travel between 15 March 2022 and 31 March 2022 on any Comair (MN) sectors Rebook or Credit or Refund 798575
Commercial Policy for Qantas Customers Affected by Queensland and NSW floods Tickets issues on or before 7 March 2022 for travel between 27 February 2022 and 10 March 2022 Rebook or Credit 798572
Commercial Policy for Qantas Customers Affected by Delhi Cancellations Qantas cancellation of DEL/SYD flights for travel between the 24 January 2022 and 31 January 2022 Rebook or Credit or Refund 798570
Commercial Policy for Qantas Customers Affected by Honolulu Cancellations Qantas cancellation of SYD/HNL and HNL/SYD flights for travel between the 31 January 2022 and 26 March 2022 Rebook or Credit or Refund  798568
Commercial Policy for Qantas Customers Affected by QF68 DEL/SYD on the 14th, 16th and 17th January 2022 Qantas cancellation of QF68 DEL/SYD on the 14th, 16th  and 17th January 2022 Rebook or Credit or Refund  798567

Commercial Policies 2021

Commercial Policy Valid For Summary of Options Authority
Commercial Policy for Qantas customer impacted by the cancellation of RMA and CTL flights in 2022 For cancellation of RMA and CTL flights in 2022 Credit or Refund  750554