Commercial Policy for Customers with an Australian Domestic Connection to an International Flight

Commercial Policy|Published 29 July 2022

This policy allows customers to change their Qantas Australian Domestic flight when connecting to/from an international flight to increase connecting time.

The following commercial policy is available to customers with an Australian Domestic flight connecting to/from international flights on a valid 081 ticket issued on/before 29 July 2022 for travel on or before 31 August 2022.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook Qantas Australian Domestic sector only to the same
    date of travel to increase connection time.
  • If the same booking class is not available, the lowest
    booking class within the same cabin may be booked.
  • Domestic and international sectors must be booked in the same PNR.
  • Reissue with authority 428669
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • All deatils of the original ticket including  fare basis and
    fare calculation to be shown on the new ticket.

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued  using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.