Commercial Policy for Qantas Customers Affected by QF68 DEL/SYD on the 14th, 16th and 17th January 2022.

Commercial Policy|Published 13 January 2022

This policy applies to customers impacted by the Qantas cancellation of QF68 DEL/SYD on the 14th, 16th  and 17th January 2022. 

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook (where possible) to the next availableQantas Airways operated flight 
  • Book same class,if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight ina lower cabin and offered a partial refund if applicable. 
  • Reissue with authority 798567 in endorsement box.
  • Change fee does not apply.
  • Additional fare/taxes do not apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
2. Credit
  • Retain the value of the ticket in credit.Ticket can be held in credit until 31 December 2022.

 
  • Reissue with authority 798567 in endorsement box.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply
  • Flights must have been booked between 25February2021 and 30June2022, you will need to reissue the ticket prior to 31 December 2022.Travel must be completed by 31 December 2022.

3. Refund

 

 
  • If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSP Link with reference to the Authority number 798567  to waive any refund fees.
  • Refund fee does not apply.
  • To request a refund, return the ticket to the original point of purchase..

Further conditions:

  • Customers who elect to retain the value of the ticket in credit are entitled to one free change at time of reissue. •
  • Flights must be cancelled by Qantas and UN message generated to your GDS booking•Flights no longer required must be cancelled prior to scheduled departure.•
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. •
  • All other rules and conditions of the ticket remain unchanged. •
  • Customers are permitted to make changes as per applicable policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Frequent flyer bookings cannot be held in credit. They can be changed or refunded. Thismust be done via Contact Centres. Qantas Points Plus Pay bookings take on commercialfare rules unless they are booked in redemption classes.