Duffel is a developer-friendly platform that makes it easy for any business to start selling flights from 25+ NDC airlines including Qantas and 300+ airlines globally.
Duffel streamlines the integration and go-to-market process for new and existing flight sellers so they can go live in a matter of minutes with the ability to search flights, make bookings, reserve seats, sell paid extras like checked bags, accept payments, and manage post-booking servicing.
If you need support for your customer's NDC booking or have a technical issue, your Technology Partner must be the first point of contact. As Qantas Distribution Platform content and offers are made avaiable via your Technology Partner's system, they are best placed to understand, identify, and triage the support request.
When submitting a request to your Technology Partner, please provide as much detail as possible. At a minimum, this should include the Order ID or PNR along with a details description of the support being request.
Once you have submitted your support request, the following scenarios may take place with your Technology Partner.
Support request resolved
Your Technology Partner will notify you that the support request has been resolved.
Unsupported Qantas Distribution Platform servicing feature
If your Technology Partner does not currently support a specific servicing feature, they should inform you. You will then be directed to review the Qantas Distribution Platform Servicing Guide and follow the process provided for the feature.
Technology Partner system is not working as expected
If your Technology Partner's system experiences difficulties, such as a system outage, they should inform you of the issue and notify you once resolved.
Qantas Distribution Platform technical incident indentified
Your Technology Partner will report the incident to Qantas, and Qantas will work with your Technology Parnter to resolve the incident. Your Technology Partner should notify you on the status of the technical incident and when it has been resolved.
If you have an issue that is preventing you from servicing a Qantas NDC booking and your customer's travel plans are within 1 business day, please contact Qantas Agency Connect for further support, providing the Order ID or PNR and an overview of the issue and actions you have already taken. Please visit Help and Support for further information on using Qantas Agency Connect.
To access content and offers via the Qantas Distribution Platform, your agency must first register for the Qantas Channel and then nominate an Approved Technology Partner. Learn more about how to register for the Qantas Channel.
Approved Technology Partners
Explore more Approved Technology Partners that deliver Qantas Distribution Platform content and offers to travel agencies registered with the Qantas Channel.
*Please consider your own business needs before choosing Duffel as your nominated Approved Technology Partner to access content and offers via the Qantas Distribution Platform.