Commercial Policies

Find commercial policy information related to travel disruptions.

Commercial Policies 2021

Commercial Policies 2020

Commercial Policies 2021

Issued February 2021

Updated - Fly Flexible Domestic, trans-Tasman and International

Updated - Qantas Passengers Impacted by the Suspension of the Trans Tasman Safe Travel Zone

Updated - Domestic Border Closures

Updated - Commercial policy for ticket credits for multiple bookings for Qantas customers impacted by Coronavirus

Updated - Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations

Updated - Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus

Updated - Unwell Customer

Updated - Customers impacted by Coronavirus with extended ticket validity to 31 December 2023

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Issued January 2021

Qantas Customers affected by the Postponement of Melbourne F1 Grand Prix

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Commercial Policies 2020

Issued July - December 2020

Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries

Temporary Addendum to Domestic Reissue Policy for Agents

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Issued January - June 2020

Qantas Passengers Travelling to and from Mainland China

Change fee waiver for Qantas International and Domestic bookings

Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo

Cancellation of Select Asiana Airlines Services Between Seoul and Sydney

Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo

Qantas Passengers Affected by the Taal Volcano Eruption

Qantas Customers Affected by Tropical Cyclone Blake

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