Commercial policy for Ticket Credits for Multiple Bookings for Qantas Customers Impacted by Coronavirus

Commercial Policy|Published 16 March 2023

This policy applies to Qantas customers holding a valid International or Domestic 081 ticket issued on/before 30 September 2021.

This policy applies to Australia and New Zealand agents only.

This policy only applies if manual reissuing of tickets is required via your GDS.

For all conditions associated with using Ticket Credits for multiple bookings option, please refer to FAQ and Clue Card.

General Information

Customers who elect to retain the value of the ticket in credit are entitled to a free change at time of reissue to Pseudo flight to hold funds in credit.
Flights no longer required must be cancelled prior to scheduled departure.
Ticket can be held in credit until 31 December 2023 (ticket must be reissued by 31 December 2023 and travel completed within ticket validity).
Any remaining credit is forfeited by the customer and will be removed on 1 January 2024.
On commencement of this process, all taxes are to be refunded to the customer. Eligible taxes will need to be collected from the passenger for every new itinerary booked and ticketed using the ticket credit.
If the original fare conditions permitted a refund, it must be requested prior to reissue to Pseudo flight and before the expiry date. Once a customer has requested reissue to the Pseudo flight, the fare conditions from the original booking no longer apply and any unredeemed value not used before the expiry date is non-refundable (except in certain circumstances including under the Australian Consumer Law).
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.

Customer options:

Ticket can be held in credit until 31 December 2023 (ticket must be reissued by 31 December 2023 and travel completed within ticket validity).
If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
If the new fare is a lower value than the existing ticketed fare, ticket must be reissued to Pseudo flight to enable future use of held funds.

Your customer’s ticket can be held in credit for future travel:

Reissue the ticket in-house if validated to Qantas (081).
Ticket can be held in credit until 31 December 2023 (ticket must be reissued by 31 December 2023 and travel completed within ticket validity).
Additional fare, surcharges and ticket taxes may apply.
No change fee is to be applied to the reissue.
Authority number 628180 must be entered into the endorsement box to waive the change fee for voluntary changes and avoid ADM if reissue of ticket is done manually.