The following commercial refund policy is available to customers holding a COVID credit with a date of issue on or before 30 September 2021.
Options for customers holding a Qantas (081) issued ticket:
|Option||Permitted actions||Ticket Reissue Conditions|
Commerical Policy conditions
- Tickets issued on /before 30 September 2021 and subsequently reissued after this date are not eligible for refund under this commercial policy.
- Flights no longer required must be cancelled prior to scheduled departure
- All other rules and conditions of the ticket remain unchanged.
For customers with a Qantas Points Plus Pay bookings:
Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.