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Qantas NDC Booking & Technical Support

We are dedicated to providing a seamless experience for all agents using NDC. If you encounter any technical issues, we're here to help. If your issue is not listed, please contact your Technology Partner for further support.

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Live Issues

Browse the list of reported issues and follow the troubleshooting steps to resolve your issue.

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Qantas & Technology Partner Development

Select your Technology Partner from the list below to review the platform capabilities that are currently in development.

Browse Technology Partners & servicing steps

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Require Technical Support

If you need technical support, or want to advise us of a new issue reported to your Technology Partner, submit a brief summary through our Contact Form.

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Live Issues

Browse the list of reported issues that Qantas is currently reviewing that are impacting Technology Partners below and follow the recommended troubleshooting steps to resolve your issue.*

* This is a list of the most common and material issues that Qantas believes are currently impacting Technology Partners, based on information collated by the Qantas Support Team. This is not a definitive list of all issues, and not all issues listed may be relevant to you. Any expected resolution dates listed as indicative times only based on current information provided to Qantas by our Technology Partners and providers.

Impacted Technology Partner	Scenario Description	Expected Resolution Date	Action	Date Published
All	Cancellation Penalty charged per fare component	In progress	If a cancellation penalty has been incorrectly applied per fare component instead of per ticket in your customer’s NDC booking during the refund workflow, you can submit the ticket for a manual refund through BSPlink or ARC. If the refund has already been processed with the incorrect fee, you can request a refund for the overcollection of the cancellation penalty.	31 Oct 2025
All	Intermittent errors when attempting to Reshop	In progress	If travel is imminent or urgent action is required, contact the Qantas Agency Connect team to rebook flights, reassess the fare and reissue the ticket	5 Sept 2025
All	Ticket coupon status may not reflect the correct status	In progress	Contact the Qantas Agency Connect team to confirm the ticket coupon status	18 July 2025
Travelport	No fare filed and unable to reissue the ticket following a voluntary change	In progress	If travel is imminent or urgent action is required, contact Qantas Agency Connect to reassess the fare and reissue the ticket	5 May 2025
Travelport	Unable to rebook an alternative flight following a schedule change	In progress	Contact Qantas Agency Connect to rebook and reissue the ticket	5 May 2025
ClarityTTS, Duffel and Mystifly	Unable to rebook to alternative flights when an interline flight has a schedule change which is not acceptable to customer	In progress	Contact Qantas Agency Connect to rebook flights and reissue the ticket	22 Oct 2025
All	Unable to quote a Qantas fare due to split seasonality	In progress	Book the best fare available in NDC or book in EDIFACT for fares that have been filed with directional seasonality.	26 March 2025

Disclaimer: ** If Qantas Agency Connect reissues your customer’s ticket, any subsequent reissues will need to be managed by Qantas Agency Connect.

Qantas & Technology Partner Development

Select Qantas or your Technology Partner from the list below to review the platform capabilities that are currently in development.  We'll provide further details and recommended actions to help you service your customer's booking(s).

If your issue isn't listed, please submit a brief summary via the Contact Form, and our Qantas NDC support team will get in touch with you.

Qantas

^These are the known capability gaps currently in development by Qantas. The expected resolution dates listed below represent best known information to Qantas and are indicative only. Once development is completed by Qantas, it is expected that Technology Partners will need to implement their own development or enhancement to enable the relevant capability. Please confirm with your Technology Partners that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers.

Phased implementation with completion by Dec 2026^

If your customer has been impacted by an unsuitable schedule change, and you would like to reaccommodate your customer (according to the Qantas Schedule Change policy) to an interline flight not available in NDC:
1. Contact Qantas Agency Connect ☎ with the flights details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket, and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Phased implementation with completion by Dec 2026^

If your customer needs to rebook to an interline flight that is not enabled on Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Phased implementation with completion by Dec 2026^

If a Commercial Policy has been released, and you would like to rebook your customer to an interline flight permitted by the policy, but the airline is currently not enabled in Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights in the current booking
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
If you need to add an infant to an existing Qantas NDC booking:
1. Contact Qantas Agency Connect with the infant's name and date of birth
2. Qantas Agency Connect will create a passive booking to quote the infant fare
3. Issue an EMD for fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will issue the ticket for the infant and add it to the current adult booking. Any subsequent changes to this booking will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Impacted Technology Partners: All

If your customer’s booking contains a flight that has been upgraded using Frequent Flyer points and you need to rebook the flights:
1. Contact Qantas Agency Connect with the flight details you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights and complete a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: TBC

If you need to make a change to a flight to the same flight number and date (for example upgrade to business class or flex fare) please cancel and create a new booking and use the credit on hold workflow. If this is not suitable:
1. Contact Qantas Agency Connect with the flight details you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights and complete a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.

Aeronology

^The listed capability gaps are sourced from information provided by Aeronology in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Aeronology. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Aeronology that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Aeronology directly.

Expected resolution date: Dec 2025

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.  
Expected resolution date: TBC

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025

If your customer holds a partially flown ticket in credit:
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies:
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Amadeus

^The listed capability gaps are sourced from information provided by Amadeus in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Amadeus. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Amadeus that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Amadeus directly.

Expected resolution date: Dec 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: Apr - June 2026^

If a Commercial Policy had been released and your customer chooses to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new booking in NDC
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues to be managed by Qantas Agency Connect
Expected resolution date: TBC

If Qantas adds an SSR OTHS into your customer's booking, you will not be able to view these vendor remarks.

Contact Qantas Agency Connect to check if any flight firming, ticketing time limit, fictitious name or duplicate booking SSR remarks have been added to your customer's booking.

Qantas Agency Connect will assist if the booking has been cancelled due to unseen vendor remarks.
Expected resolution date: TBC
1. Update your customer's name in your Technology Partner’s booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Jan – March 2026

Schedule Change – Unable to rebook a flight and reissue the ticket at a later time/date

If your customer has been impacted by a schedule change and the new flight has not been accepted or rebooked within 10 days:
- Process the change through the Commercial Waiver workflow using the 'QFSKEDCHG' authority code in accordance with the Qantas Schedule Change policy and select waiver type ‘AdcolChangeFee’.
Expected resolution date: Jan – Mar 2026
1. If your customer holds a partially or wholly unused ticket in credit:
2. Create a new booking in NDC
3. Contact Qantas Agency Connect for a fare reassessment
4. Issue an EMD for any additional fare, taxes and change fee
5. Contact Qantas Agency Connect with the EMD details
6. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies: 
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Sabre

^The listed capability gaps are sourced from information provided by Sabre in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Sabre. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Sabre that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Sabre directly.

Expected resolution date: Oct - Dec 2025^

If you need to change your customer's booking, and you require a specific booking class for the rebooked flights:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Issue an EMD for any additional fare, taxes, and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Oct - Dec 2025^

If you have a booking with multiple customers and one or more needs to be divided out to change their flights:
1. Contact Qantas Agency Connect with the new flight details and to request the order to be split
2. Qantas Agency Connect to rebook flights in the split booking
3. Contact Qantas Agency Connect for a fare reassessment
4. Issue an EMD for any additional fare, taxes, and change fee
5. Contact Qantas Agency Connect with the EMD details
6. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you

TPConnects

^The listed capability gaps are sourced from information provided by TPConnects in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by TPConnects. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with TPConnects that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact TPConnects directly.

Expected resolution date: Dec 2025

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.  
Expected resolution date: TBC

If your customer has purcahsed a ticket using an account code, and requires a voluntary change, and you are unable to enter the account code you need to rebook flights:
1. Contact Qantas Agency Connect for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct - Dec 2025

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Expected resolution date: TBC

If Qantas adds an SSR OTHS into your customer's booking, you will not be able to view these vendor remarks.

Contact Qantas Agency Connect to check if any flight firming, ticketing time limit, fictitious name or duplicate booking SSR remarks have been added to your customer's booking.

Qantas Agency Connect will assist if the booking has been cancelled due to unseen vendor remarks.
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: TBC

If you have a booking with multiple customers and one or more passengers is a child and needs to be divided out separately to change or cancel their flights:
1. Contact Qantas Agency Connect to request the order to be split
2. Qantas Agency Connect to rebook flights in the split booking Issue an EMD for any additional fare, taxes, and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you
Expected resolution date: TBC

If you have a booking with multiple carriers and a customer needs to be divided from the booking to change or cancel their flights:
1. Contact Qantas Agency Connect with the new flight details and to request the order to be split
2. Qantas Agency Connect to rebook flights in the split booking and request a fare reassessment
3. Issue an EMD for any additional fare, taxes, and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent changes and reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you
Expected resolution date: TBC

If you have a booking with multiple carriers and there has been a schedule change:
1. Contact Qantas Agency Connect with the flights details that you would like your customer rebooked to 
2. Qantas Agency Connect will rebook the flights  
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you
Expected resolution date: TBC

If you have a booking with multiple carriers and your customer wants to make a voluntary change:
1. Contact Qantas Agency Connect for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies: 
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Travelfusion

^The listed capability gaps are sourced from information provided by Travelfusion in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Travelfusion. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Travelfusion that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Travelfusion directly.

Expected resolution date: TBC
1. Update your customer's name in the current booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
Expected resolution date: TBC

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025

If your customer holds a partially flown ticket in credit:
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies: 
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Travelport

^The listed capability gaps are sourced from information provided by Travelport in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Travelport. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Travelport that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Travelport directly.

Expected resolution date: Oct - Dec 2025^

If a Commercial Policy has been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct - Dec 2025^

If your customer has purcahsed a ticket using an account code, and requires a voluntary change, and you are unable to enter the account code you need to rebook flights:
1. Contact Qantas Agency Connect for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct - Dec 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:

Waiver of change fee:
1. Rebook flights in the existing booking within Commercial Policy guidelines in the existing booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Waiver of change fee, fare and taxes:
1. Rebook flights within Commercial Policy guidelines in the existing booking
2. Contact Qantas Agency Connect for the ticket to be reissued
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct - Dec 2025^

If your customer holds a partially flown ticket in credit:
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date:  Oct-Dec 2025

If you need to change your customer's booking, and you require a specific booking class for the rebooked flights:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to and for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket, and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies: 
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Verteil

^The listed capability gaps are sourced from information provided by Verteil in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Verteil. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Verteil that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Verteil directly.

Expected resolution date: TBC
1. Update your customer's name in the current booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Jan – March 2026

Schedule Change – Unable to rebook a flight and reissue the ticket at a later time/date

If your customer has been impacted by a schedule change and the new flight has not been accepted or rebooked within 10 days:
- Process the change through the Commercial Waiver workflow using the 'QFSKEDCHG' authority code in accordance with the Qantas Schedule Change policy and select waiver type ‘AdcolChangeFee’.

Other

^The listed capability gaps are sourced from information provided by each Technology Partner in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by each Technology Partner. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with your respective Technology Partner that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact your respective Technology Partner directly.

Expected resolution date: Jan - Mar 2026^

If your customer holds a wholly unused ticket in credit:
1. Create a new NDC booking with the new flights
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Travelsky (Oct - Dec 2025)^

If your customer has purcahsed a ticket using an account code, and requires a voluntary change, and you are unable to enter the account code you need to rebook flights:
1. Contact Qantas Agency Connect for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Impacted: Aaron Group, ClarityTTS, Duffel and Mystifly

Expected resolution date: TBC

ClarityTTS and Mystifly
1. Update your customer's name in the current booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
Aaron Group and Duffel

Please contact your Technology Partner directly for an alternative servicing workaround.
Expected resolution date: Apr - June 2026 (Travelsky)

Expected resolution date: TBC (Aaron Group, AirGateway, Clarity TTS, Duffel and Mystifly)

Clarity TTS, Mystifly and Travelsky

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Aaron Group, AirGateway and Duffel

Please contact your Technology Partner directly for an alternative servicing workaround.
Expected resolution date: TBC

If Qantas adds an SSR OTHS into your customer's booking, you will not be able to view these vendor remarks.

Contact Qantas Agency Connect to check if any flight firming, ticketing time limit, fictitious name or duplicate booking SSR remarks have been added to your customer's booking.

Qantas Agency Connect will assist if the booking has been cancelled due to unseen vendor remarks.
Expected resolution date: TBC

When you are unable to book your customer on an interline flight available in NDC, you can:
- Book an alternative flight on a QF codeshare, or
- Book the best available fare in NDC or EDIFACT
Impacted: ClarityTTS, Duffel and Mystifly

Expected resolution date: TBC

If your customer has been impacted by an unsuitable schedule change on a Qantas marketed flight, and you would like to reaccommodate your customer to an interline flight available in Qantas NDC:
1. Contact Qantas Agency Connect with the flights details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights in the current booking
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
- Book unaccompanied minor in EDIFACT
Impacted: ClarityTTS, Mystifly and Travelsky

Expected resolution date: Jan – Mar 2026 (Travelsky)

Expected resolution date: TBC (ClarityTTS and Mystifly)

If your customer holds a partially flown ticket in credit:

ClarityTTS
1. Contact Qantas Agency Connect with the flight details you would like your customer rebooked to
2. Qantas Agency Connect will create a new booking and complete a fare reassessment
3. Issue an EMD for any additional fare, tax and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Mystifly and Travelsky
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Jan – March 2026

Schedule Change – Unable to rebook a flight and reissue the ticket at a later time/date

If your customer has been impacted by a schedule change and the new flight has not been accepted or rebooked within 10 days:
- Process the change through the Commercial Waiver workflow using the 'QFSKEDCHG' authority code in accordance with the Qantas Schedule Change policy and select waiver type ‘AdcolChangeFee’.
Expected resolution date: TBC

If you need to reissue a ticket in another customer name and the name change fee applies: 
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect

Useful Links

Qantas NDC Booking & Technical Support

Live Issues

Qantas & Technology Partner Development

Require Technical Support

Live Issues

Qantas & Technology Partner Development

Qantas

Schedule change to an interline flight not available in Qantas NDC

Voluntary change to an interline flight that is not enabled in Qantas NDC

Commercial Policy - with a change from Qantas to an interline flight not currently enabled in Qantas NDC

Adding an infant to an existing booking

Unable to make changes to an itinerary if it contains a flown or un-flown flight that has been upgraded using Frequent Flyer points

Unable to rebook to the same flight number and travel date when upgrading to business class or a flex fare

Aeronology

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking

Commercial Policy - ticket in credit; new booking

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket

Unable to apply Name Change fee when reissuing ticket

Amadeus

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in existing booking

Commercial Policy – ticket in credit (new booking)

Ability to view airline vendor remarks

Unable to perform name correction pre-ticketing of 3 or less characters

Unable to add unaccompanied minor details into your customer's booking

Unable to pre-purchase more than one additional bag

Schedule Change - Delayed ticketing at Reshop

Unable to reissue a ticket in credit when there is an infant in the booking

Unable to apply Name Change fee when reissuing ticket

Sabre

Unable to select booking class when rebooking flights

Unable to pre-purchase more than one additional bag

Unable to divide a customer from a booking that contains land content such as hotel/car components

TPConnects

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking

Unable to perform a Reshop for Qantas Business Rewards, Qantas Corporate, and Private fares

Commercial Policy - ticket in credit; new booking

Ability to view airline vendor remarks

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket

Unable to pre-purchase more than one additional bag

Multiple customers in a booking, including a child. One or more passengers need to be divided out, resulting in only a child remaining in the booking

Unable to divide a passenger from a booking

Unable to retain a ticket in credit with multiple carriers in the booking

Schedule Change with multiple carriers in the booking

Voluntary Change with multiple carriers in the booking

Unable to process automated refund for mixed carrier bookings

Unable to apply Name Change fee when reissuing ticket

Travelfusion

Unable to perform name correction pre-ticketing of 3 or less characters

Commercial Policy - ticket in credit; new booking

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket

Unable to pre-purchase more than one additional bag

Unable to apply Name Change fee when reissuing ticket

Travelport

Commercial Policy - ticket in credit (new booking)

Unable to perform a Reshop for Qantas Business Rewards, Qantas Corporate, and Private fares

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket

Unable to select booking class when rebooking flights

Unable to pre-purchase more than one additional bag

Unable to apply Name Change fee when reissuing ticket

Verteil

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking

Unable to perform name correction pre-ticketing of 3 or less characters

Commercial Policy - ticket in credit; new booking

Unable to add unaccompanied minor details into your customer's booking

Ticket in Credit – partially or wholly unused ticket

Unable to pre-purchase more than one additional bag

Schedule Change - Delayed ticketing at Reshop

Other

Ticket in credit - wholly unused ticket (Travelsky)

Unable to perform a Reshop for Qantas Business Rewards, Qantas Corporate, and Private fares (Travelsky)

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking (Aaron Group, AirGateway and Duffel)

Unable to perform name correction pre-ticketing of 3 or less characters (Aaron Group, ClarityTTS, Duffel and Mystifly)

Commercial Policy - ticket in credit; new booking (Aaron Group, AirGateway, Clarity TTS, Duffel, Mystifly and Travelsky)

Ability to view airline vendor remarks (Aaron Group, Duffel, ClarityTTS and Mystifly)

Unable to book via your Technology Partner an interline flight that is enabled in Qantas NDC (ClarityTTS, Duffel and Mystifly)