Change Fee Information

Tickets issued on Qantas (081) may be subject to change fees depending on the ticketed fare rules. These change fees do not include any Qantas or Travel Agent service fees.

All change fees are non-commissionable.

Australian Domestic Tickets

Application of Change Fees

For domestic tickets, change fees apply per customer per ticket and the level to be charged is as follows:

  • For the first change on a domestic ticket, the fee charged is the fee that was applicable on the date of original ticket issue.
  • For subsequent changes on a domestic ticket, the fee charged is the fee that was applicable on the date of the most recent reissue.
Fare Types Fee Types Fee
Red eDeal Change Fee
Name Change Fee
A$90
Flex Name Change Fee
Cancellation Fee
A$90

Collection of Fees

In all instances where a change fee applies, the ticket must be reissued and the change fee receipted separately from the ticket using EMD-S. The EMD-S must be:

  • Issued per customer
  • Raised at the time of reissue
  • Be cross referenced to the new ticket number

Refer to the applicable fare rules in the GDS for further information on fare conditions and change fees.

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Payment for Multiple Change Fees

When both a change fee and a name change fee apply, a single EMD-S can be issued. The EMD-S payment is a lump sum of the combined total of the change fees applicable. 

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Change Fee Application for Multiple Qantas Fares

When different Qantas domestic fares are combined on a ticket, the following change fee application rules apply:

  • If a change is being made to only one fare component, the fee applicable to the component being changed will apply.
  • If a change is being made to more than one Qantas fare component in a single transaction, the highest (most restrictive) of the change fees for the changed components will apply to the entire transaction.

Only one change fee will be applied to the ticket.

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Change Fee Application for Qantas and Jetstar Fares

When a Qantas fare is combined with a Jetstar fare and both fares are changing, the most restrictive fee applies.

For Jetstar only itineraries, where permitted on Qantas (081), change fees are applied in accordance with Jetstar fare rules.

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International Tickets

Application of Change Fees

Refer to the applicable fare rules via your Technology Partner for information on fare conditions and change fees.

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Collection of Fees

In all instances where a change fee applies, the ticket must be reissued, and the change fees receipted separately from the ticket using EMD-S. The EMD-S must be:

  • Issued per customer
  • Raised at the time of reissue
  • Be cross referenced to the new ticket number

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Change Fee Application for Qantas Fares

When different Qantas fares are combined on a ticket, the following change fee application rules apply:

  • If a change is made to only one fare component, the applicable fee will apply.
  •  If a change is made to more than one Qantas fare component in a single transaction, the highest (most restrictive) change fee will apply.

Only one change fee will be applied to the ticket.

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Change Fee Application for Interline Fares

When a Qantas fare is combined with another airline’s fare to form a return trip, circle trip or open jaw on a half-return basisand both fares are being changed, the highest, most restrictive change fee applies. Only one change fee applies to the ticket.

Note: If, where permitted, Jetstar only fares are ticketed on Qantas (081), change fees are applied in accordance with Jetstar fare rules.

Further Information

When can Residual Value be Used?

The residual value of a ticket can be used to offset fare and ticket taxes and any remaining residual amount can be refunded via ARC. Qantas has enabled the use of Residual Value for Refund (RSVR) functionality with most GDS or Technology Partner systems globally. RSVR allows the remaining amount on a ticket to be used as credit towards payment of change fees as well as fare/ticket taxes on a new ticket. If technically not possible in your GDS or Technology Partner, you must receive payment for the change fee to enable issuance of the EMD-S.

If you require any further information on the use of RSVR please contact your GDS provider or Technology Partner.

Should I Revalidate or Reissue my Customer’s Ticket?

In all instances where a change fee applies, the ticket must be reissued and the EMD receipted separately from the ticket using EMD-S. The ticket is not permitted to be revalidated. This applies to international and domestic tickets.

Where can I get Technical Support?

Refer to your GDS provider or Technology Partner for information on GDS  or Technology Partner formats, functionality, specific entries and for instructions on how to issue an EMD.

What are the EMD Codes for Change Fees?

The change fee for EMD-S is identified using the following codes:

  • Service Code: ‘REIS’;
  • RFIC: D; and
  • RFISC: ‘98I’ (I for India not the number 1)

For tickets containing Jetstar Group fares only, the following codes apply:

  • Service Code: ‘PENF’;
  • RFIC: D; and
  • RFISC: ‘993’

These codes may vary if you are using a GDS  or Technology Partner automated re-issue tool. Please refer to your GDS provider or Technology Partner for further information.

Important! The EMD-S for a change fee must be receipted separately, and cross referenced to the new ticket number at the time of reissue.


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