Ensure your customer meets all the travel and documentation requirements before they check in.
International vaccination and travel requirements
Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.
Vaccination exemptions and medical clearance
If your customer cannot be vaccinated for medical reasons, or require prior positive medical clearance for their pre-departure test.
Your customer's Qantas flights
Qantas may need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.
If your customer's travel plans have been impacted, here's how we can help.
Booking changes and other options
Our new Fly Well program brings together a number of new and existing wellbeing measures to give customers peace-of-mind when travelling.
Qantas Extended Ticket
Find out about tickets held in credit and how long your customer has to use them.
Ticket Credits for Multiple Bookings
Find out about tickets held in credit to be used for multiple bookings for Qantas customers impacted by COVID-19.