COVID-19 travel information
From 12.01am Monday 18 April 2022, (AEST) pre-departure tests will no longer be required for all travellers entering AustraliaOpens external site. See travel updates for the lastest information.
Whether your customers are travelling from, to or within Australia, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer’s own expense), or they could be denied entry.
Plan your customer's trip
Ensure you check the latest airline and government travel requirements to make your customer's journey seamless.
Is your customer ready to travel?
Certain countries require airlines to collect additional information mandatory for all passengers arriving by aircraft into that country.
Ensure your customer meets all the travel and documentation requirements before they check in.
Vaccination exemptions and medical clearance
If your customer needs to apply for medical clearance, they must submit their documentation to us 7 days prior to their scheduled flight.
Your customer's Qantas flights
Qantas may need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.
If your customer's travel plans have been impacted, here's how we can help.
Flexible flight bookings
We know sometimes plans need to change, and that's why we've introduced further flight flexibility on eligible International or Trans-Tasman flights.
Commercial Policy for Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements
Published 21 March 2022
This policy applies to customers impacted by the introduction of Qantas Group Vaccination requirements who are not eligible to travel to or from Australia with Qantas as they will not be vaccinated at the time of travel and do not hold a valid exemption.
Commercial Policy - Fly Well
Published 19 April 2022
The health and safety of our customers is, and always has been our highest priority.
Qantas Group capacity update on Western Australian border delay
Published 24 January 2022
The Qantas Group has reviewed its domestic capacity settings given the decision by the Western Australian Government to indefinitely delay reopening its borders.