Qantas Passengers Affected By Qantas Withdrawal of Sydney-Beijing (QF107/108) services in February 2020
Commercial Policy|Published 11 December 2019
Qantas will cease operating services to and from Beijing (QF107 and QF108) for travel commencing on 23 February 2020. The following options are available to Qantas customers holding a valid (081) ticket issued on/before 16 December 2019 booked on Qantas services to and from Beijing for travel on/after 23 February 2020.
General Information
Your Customer's Ticket
General Information
- All changes must be made prior to the original ticketed departure.
- New travel dates must be within ticket validity.
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
- Any alternative services and routings other than those listed in this commercial policy will be subject to new fare calculations.
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
Qantas Points Plus Pay and Qantas & Partner Classic Flight Rewards tickets: Passengers are entitled to the same options and conditions as listed above.
Your Customer's Ticket
All flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
Passengers may, without a fee:
Rebook to Qantas services via Hong Kong for travel +/- one (1) day from original booking:
Passengers can travel via Sydney (QF117/118), Melbourne (QF29/30) or Brisbane (QF97/98) with an onward connection on Cathay Pacific or Cathay Dragon.
If the same booking class is not available, the lowest booking class within the same cabin may be booked. If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the passenger.
Rebook to Qantas marketed services to Beijing via Hangzhou (QF5005/5004) or via Nanjing (QF339/340)
Limited to booking in the original class of booking.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Refunds
If the above alternative options are not suitable, passengers are entitled to a refund. Passengers who have commenced their journey are entitled to a refund of the impacted sector/s. Passengers who have not commenced their journey are entitled to a full refund.
For customers holding a Qantas (081) issued ticket:
Rebook / Reroute Travel
- The agent can reissue the ticket in-house if validated to Qantas (081).
- Ticket to be reissued with no additional collection or refund.
- All details of the original ticket to be shown on the new ticket including fare basis and fare calculation.
- Authority number 585983 must be entered into the endorsement box to avoid ADM.
- If there is no change to routing/booking class the ticket can be revalidated.
Ticket in Credit
- The Agent can reissue the ticket in-house if validated to Qantas (081).
- Additional fare and ticket taxes may apply subject to assessment of the new journey.
- If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
- Authority number 585983 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.
Refunds
- Any refund fees will be waived for tickets issued in accordance with this policy.
- This excludes fees imposed by suppliers or third parties.
- To request a refund, return the ticket to the original point of purchase.
- Travel Agents can submit a Refund Application via BSP Link with reference to the Authority number 585983 to waive any refund fees, no later than 3 months from the date of this policy.