Coronavirus travel update

Latest News|Published 19 November 2020

Find commercial policies and information on recent immigration changes for your customers who have been impacted by Coronavirus.

Government travel updates and entry requirements

Whether your customer is travelling from, to or within Australia, remember to check their local state or government website, health authority or travel advice website and stay up to date with the latest travel requirements.

All customers and crew on flights to and from Melbourne will be required to wear masks onboard from Thursday 23 July 2020.

Ensure customers check the latest New ZealandOpens external site and AustralianOpens external site government travel requirements.

Refer to travel updates for more information

Managing your Customer’s Qantas Flights

Our network is reviewed on an ongoing basis and decisions to cancel flights for future travel dates are made in stages, in response to various factors impacting travel.

This means that customers who have booked a flight in late 2020 or 2021, may not know the status of their flight until closer to their travel dates. We understand this is frustrating, however, we don’t want to cancel flights that we may be able to operate.

If we decide to cancel a flight, we will generate the flight cancellation on your customer's booking via the GDS as soon as possible. Our commercial policies are continuously updated on Qantas Agency Connect outlining options available to your customer, including a refund.

Qantas may also need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

Alternatively, your customer can choose to cancel their flight, subject to fare rules and conditions.

Customers are encouraged to contact Travel Agents and third-party websites directly to discuss their options.

Qantas Domestic Australia Network

To ensure your customers can book with confidence, we've extended our flight flexibility offer for our Australian domestic network.

  • Book any Australian domestic flight between 21 May 2020 and 31 January 2021
  • For travel between 12 June 2020 and 31 January 2021

If your customer decides to change the date of their travel, we’ll waive the change fee one time. They’ll need to change their flight before their scheduled date of departure. When your customer is ready to rebook, they’ll also need to cover any fare increase for their new flight, if applicable.

Some Australian states and territories have measures in place in response to Coronavirus that may impact your customer's interstate travel.

Check the latest Government travel restrictions, which may include mandatory entry permits, pre-approval and quarantine (possibly at your customer's own expense), or they could be denied entry.

Qantas International Network

All scheduled international flights, except for certain flights such as those between Australia and New Zealand, are currently suspended, due to government restrictions. 

We have resumed a limited schedule between New Zealand and Australia. We'll continue to monitor demand in line with government restrictions, and the schedule is subject to change.

As the national carrier, we're proud to operate additional services to London, UK, Paris, France and Frankfurt, Germany to bring more people home during this time.

Qantas International network changes

Travel between New Zealand and Australia

Travel to Australia from New Zealand

You can travel from New Zealand to selected states in Australia.

In order to book a flight, customers must have spent at least 14 days in New Zealand prior to their date of travel, and not have been in an area designated as a COVID-19 hotspot. The Australian Government is defining a hotspot using a three-day rolling average of three locally acquired cases per day.

A printed and signed health declaration form must be presented at check-in confirming that your customer has been in New Zealand 14 days prior to their date of departure. Customers are advised to wear a face mask as a mandatory requirement on all Trans Tasman flights.

The Safe Travel Zone is not available for customers transiting via New Zealand as part of their travel to Australia from other international ports.

From 16 October until 6 December 2020, we will operate two flights per week between Auckland and Sydney, with flights operating on Mondays and Fridays.

We'll continue to monitor demand inline with government restrictions.

Ensure customers check the latest New ZealandOpens external site and AustralianOpens external site government travel requirements.

Travel to New Zealand - restrictions remain in place

Restrictions remain in place for travel to New Zealand, including passengers returning from Australia.

Agents should remind customers to pre-register for quarantineOpens external site prior to booking flights from Sydney to Auckland. Customer quarantine takes place at first point of entry in to New Zealand and Agents should not book on carriage from Auckland.

All passengers arriving in New Zealand will need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher in order to board flights. For more information visit the MIQ Government siteOpens external site.

Customers should also ensure they meet Australian government requirements to depart Australia. More information can be found on the Australian government websiteOpens external site.

Due to the limited availability on managed isolation accommodation, all Qantas flights operating to Auckland from now to 31 January 2021, have been removed for sale through the GDS.  Qantas will not be accepting any further bookings for travel in November 2020.  Customers wishing to travel to New Zealand in December 2020 or January 2021 must book their flights through or Qantas Direct. Any customer who does not meet the requirements for entry into New Zealand will not be permitted to board their flight.

Qantas will waive the change fee if your customer changes the date of their Australian domestic and trans-Tasman flights for travel until 31 January 2021. Subject to booking and travel dates. A fare difference may apply on rebooking. View more here.

Note: Qantas International Lounges are currently closed in Sydney, Auckland and Christchurch.

Travel between China and New Zealand

In order to reduce cross-border transmission of COVID-19 and protect the health and safety of passengers, the Chinese Government has introduced new health testing requirements.

As a result, from Saturday 7 November 2020, all Chinese and foreign passengers bound for China will be restricted from transiting New Zealand.

Any customer booked to travel via New Zealand with a final destination of China, will be denied boarding even if holding valid transit visas.

Qantas Fly Well Program

Qantas and Jetstar will roll out a series of wellbeing improvements to give peace-of-mind in preparation for domestic travel restrictions easing.

For more information

Immigration changes

Qantas has been advised of changes to the immigration regulations for a number of countries around the globe as a result of Coronavirus.

Many countries including Singapore and the United States of America have implemented entry requirements for travellers who have visited or reside in Hubei province and/or mainland China. Please refer to the SmartravellerOpens external site in a new window website and the relevant government websites for all countries your customers will be travelling through, including their final destination.

Note: if your customers do not meet the requirements for entry into Singapore or the United States based on these restrictions, they will not be permitted to board their flight.

These travel requirements are subject to change and we recommend you stay up to date with the latest changes.

If your customers are no longer able to travel based on current immigration restrictions, please refer to the Commercial Policy for options in managing their booking.

Online check-in and airport self-serve kiosks may not be available for check-in to selected destinations.

If your customers are booked to travel with Qantas, or are holding a Qantas (081) issued ticket but travelling on another carrier, please visit the IATA Travel CentreOpens external site in a new windowor the relevant government websites for all countries your customers will be travelling through, including their final destination. The IATA Travel Centre posts real time updates in relation to visa requirements and other immigration processes for your customers.