Commercial policy for Qantas customer impacted by the cancellation of RMA and CTL flights in 2022

Commercial Policy|Published 10 December 2021

This policy applies to customers impacted by the Qantas cancellation of Roma and Charleville flights in 2022.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 750554 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
2. Refund
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Customers who have not commenced their journey are entitled to a full refund.
  • Refund Applications can be submitted via BSP Link with reference to the Authority number 750554 to waive any refund fees
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Commercial policy conditions

  • Flights must be cancelled by Qantas and UN message generated to your booking
  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Frequent flyer bookings cannot be held in credit. They can be changed or refunded. This must be done via Contact Centres. Qantas  Points Plus Pay bookings take on commercial fare rules unless they are booked in redemption classes.