Commercial policy for Qantas customer impacted by the cancellation of RMA and CTL flights in 2022
Commercial Policy|Published 10 December 2021
This policy applies to customers impacted by the Qantas cancellation of Roma and Charleville flights in 2022.
|Option||Permitted actions||Ticket Reissue Conditions|
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
Frequent flyer bookings cannot be held in credit. They can be changed or refunded. This must be done via Contact Centres. Qantas Points Plus Pay bookings take on commercial fare rules unless they are booked in redemption classes.