Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights

Commercial Policy|Published 10 August 2022

This policy provides options to impacted customers as a result of changes made to the minimum connecting time for customers connecting from a Qantas Australian domestic flight to a Qantas International flight

The following commercial policy is available to customers with an Australian Domestic flight connecting to a Qantas International flights on a valid 081 ticket issued on/before 10 August 2022.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook Qantas Australian Domestic sector only to the same date of travel to meet the new minimum connecting time.
  • Where a same day connection is not available on the same routing, to enable a same day connection, rebooking is permitted via another domestic port with the same origin destination and same number of international sectors.  Flights may be booked for travel +/- 1 day.
  • If the same booking class is not available, the lowest booking class
    within the same cabin may be booked.
  • Domestic and international sectors must be booked in the same PNR.
  • Reissue with authority 428671 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 428671 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
3. Refund
  • If alternative flight options are not suitable due to changes in minimum connecting times, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSPLink with reference to the Authority number 428671 to waive any refund fees.
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.