Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Qantas Department Contact Operating Hours
Qantas Agency Connect 13 17 11 Monday to Friday
0900 – 1800 AEST/AEDT
Qantas Group Travel

13 26 24

qantasgrouptravel.comOpens external site

Email

Monday to Friday 
0830 – 1800 AEST/AEDT
Qantas Contact Centres  1300 655 234

24hrs – 7 days a week 

For our overseas offices refer to Qantas Contacts

Flight status View flight status online
N/A
Qantas Frequent Flyer 13 11 31
Monday to Saturday
0700 – 1900 AEST/AEDT
Qantas Business Rewards 13 74 78 
Monday to Saturday
0800 - 1900 AEST/AEDT
Charters Email
 
Customer Specific Needs Team

1800 177 474 (within Australia)
+61 2 9067 7701 (from outside Australia)
Select option 2 or 4

For medical clearance requirements submit Travel Clearance Form online

Email

0700 – 2200 AEST/AEDT 
7 days  a week
Freight 13 12 13
Monday - Friday
0600-2000 AEST

Saturday - Sunday / Public Holidays
0800-1600 AEST
Customer Care Submit a Customer Care Form on behalf of your customer
N/A