Contact Us
Get in touch with our team so we can assist you in resolving your customer's query.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 13 17 11 | Monday to Friday 0900 – 1800 AEST/AEDT 0700 – 1700 AWST/AWDT 0830 – 1800 ACST/ACDT |
| Qantas Group Travel | 13 26 24 |
Monday to Friday 0830 – 1730 AEST/AEDT 0830 -1700 AWST/AWDT |
| Qantas Contact Centres | 1300 655 234 |
24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
| Flight status | View flight status online |
N/A |
| Qantas Frequent Flyer | 13 11 31 |
Monday to Saturday 0700 – 1900 AEST/AEDT |
| Qantas Business Rewards | 13 74 78 |
Monday to Saturday 0800 - 1900 AEST/AEDT |
| Charters | Email |
|
| Customer Specific Needs Team | 02 8222 2651 For medical clearance requirements submit Travel Clearance Form online |
0700 – 2200 AEST/AEDT – 7 days a week |
| Freight | 13 12 13 |
Monday - Friday 0600-2000 AEST Saturday - Sunday / Public Holidays 0800-1600 AEST |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |