Qantas Business Rewards Agent FAQ's
Find everything you need to know to get your customers signed up to Qantas Business Rewards.
1. What is Qantas Business Rewards?
Qantas Business Rewards is a rewards program designed for Australian businesses with a GST registered ABN. Business can save on flights and earn Qantas Points in the air and on the ground with over 50 program partners. This is in addition to the Qantas Points and status credits earned by their travellers when they fly for business.
2. What is the difference between the Qantas Frequent Flyer program and the Qantas Business Rewards Program?
Qantas Business Rewards is a program for businesses and Qantas Frequent Flyer is a program for individuals.
Qantas Business Rewards is a rewards program that rewards Australian-based businesses with a GST registered ABN with Qantas Points on eligible business expenses. Qantas Points earned by the business can be redeemed directly for flights from the business's Qantas Business Rewards account or they can be transferred, at a minimum of 3,000 points per transfer, to an individual’s Qantas Frequent Flyer membership account and redeemed for rewards. Once they have been transferred to an individual’s Qantas Frequent Flyer account, they are subject to Qantas Frequent Flyer terms and conditions. Visit qantas.com/terms for more information. We recommend your customer consult with their tax adviser regarding any taxation implications of joining Qantas Business Rewards. For further information about Qantas Business Rewards, visit qantas.com/business.
The Qantas Frequent Flyer program is a loyalty program which rewards individual members with Qantas Points for flying with Qantas and partner airlines, using a direct earn credit or charge card, purchasing from partners, or with Qantas Points transferred from the Qantas Business Rewards Program.
3. How can businesses join Qantas Business Rewards?
Australian-based businesses can join online anytime at qantasbusinessrewards. Agents with a dedicated join link can join on behalf of your customers. please make sure you have your customer’s ABN handy. If you are not sure of your Agency’s join link, please contact your National Account Manager. Full program terms and conditions are available at qantas.com/businessOpens external site in a new window.
There is a one-off join fee of $89.50, inclusive of GST which is subject to change without notice.
4. What are the benefits of Qantas Business Rewards?
To recognise and reward our QBR members for their loyalty, we have enhanced the benefits they receive when flying with Qantas. The first change we have made is to reduce the point earn threshold for each membership level, so that our members can progress to higher membership levels - and greater benefits - faster. Membership levels are determined by the points a business earns from flying each year, and will now be:
- Level 1: 0 - 14,999
- Level 2: 15,000 - 79,999
- Level 3: 80,000+
Based on their membership level, members will now receive:
- greater savings off the base fare of selected flights,
- every frequent flyer that books flights under a members ABN will benefit from our QBR Flyer Bonus - 250 points per booking, on top of the points and status credits the frequent flyer already earns.
- deeper Qantas Club discounts: Lvl 1 members can access 20% off membership fees, Lvl 2 and 3 members and their teams, can access 30% off membership fees
- Every Level 3 member will be able to nominate one QFF per membership year to fast track their Frequent Flyer status with our new Gold accelerator
QBR members have the ability to earn on the ground with over 50 partners.
A business can:
a. Earn Qantas Points from the first eligible flight with no minimum spend:
- Save up to 10% on the base fare of selected Qantas flights with exclusive Member Deals
- Earn Qantas Points on everyday business expenses with over 50 partners, including Qantas;
b. Directly redeem Classic Flight Rewards and Points Plus Pay - Flights using points from their Qantas Business Rewards account.
c. Transfer points to any Qantas Frequent Flyer account;
d. Access exclusive Qantas Club discounts for employees; and
e. Earn more points and access greater savings with 3 membership levels of airline benefits. More rewards the more you fly.
f. See full table of benefits from flying Qantas here.
5. What determines my customer’s level for Qantas Points earn and discounts on Qantas flights?
The number of Qantas Points earned on Eligible Flights by your customer’s business each Membership Year determines the business' level in Qantas Business Rewards. There are 3 membership levels, and as at 15 March 2022, the Point earn required in a year, is as follows:
Level 1: 0-14,999 points
Level 2: 15,000 – 79,999 points
Level 3: 80,000+ points
The member level is important, as it determines the applicable points earn and Member Deals discount rate as well as the Qantas Club discount level the member is entitled to.
As soon as the business earns above the next threshold, we will automatically upgrade the account. If the business does not earn the required points in its membership year to maintain its level, the account may be downgraded at the anniversary of the membership. Don’t worry though, we will provide your customer with notice prior to this occurring.
6. Do bonus points earned from flying count towards my customers Level?
Yes. Promotional Points earned by a Member from flying or Triple Points earned through use of the American Express Qantas Corporate Card will also contribute to a business’ level in the program. The level governs the applicable points earn and discount rate. Please refer to the airline earn table for detail.
7. How can I estimate how many Qantas Points my customers could earn?
The Qantas Business Rewards Points Calculator helps to estimate the Qantas Points a business could earn in a membership year, as well as ways to use those Points. Remember these points are on top of the points and status credits flyers continue to earn today.
8. What is Level Advance?
Level Advance allows travel agents to request that Qantas fast-track their eligible Qantas Business Rewards members to a higher membership level, based on their anticipated flying behaviour. This enables you to help members unlock bigger benefits sooner. Find out more here.
Important Information for Agency’s receiving a TIDS number
To ensure we can process your registration successfully, if your agency has received a new TIDS number from IATA, you’ll need to wait 24 hours before registering for Qantas Agency Connect
9. What is the definition of a Membership Year?
A Membership Year for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the Member's Anniversary Month the following year; and subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year, unless otherwise determined under clause 5.5 of the Qantas Business Rewards Terms and Conditions.
Note: A business' first Membership Year may be longer than 12 months. For example, if a business joins Qantas Business Rewards on 16 June 2021, their Membership Year will end on 30 June 2022.
10. Does the business’ level affect the Qantas Points earn with program partners other than Qantas?
These levels do not relate to earning with partners other than Qantas.
11. What do I have to do to ensure my customers earn Qantas Points once they are registered for Qantas Business Rewards?
Every time you book an eligible flight, all you need to do is ensure that the business’ ABN and the travellers Qantas Frequent Flyer number have been added to the booking
- Refer to the Travel Agent Clue Card for GDS entries for Fares and Ticketing.
12. I’m a Travel Agent. Is my business able to join Qantas Business Rewards and earn Qantas Points?
Travel Agent businesses are eligible to be Qantas Business Rewards Members, however ineligible to obtain flight discounts and Qantas Points from flying. Audit processes apply and penalties may result where travel agents are found in breach. As a Qantas Business Rewards member, Travel Agent businesses may earn Qantas Points from other Program Partners, such as B2B Pay, BP and Red Energy, subject to the terms and conditions of each offer.
13. Are Qantas flights operated by other airlines eligible to earn Qantas Points in Qantas Business Rewards?
An eligible flight to earn Qantas Points is a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas (081) ticket and excludes:
- Classic Flight Reward flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket
- Codeshare flights operated by an airline other than Qantas, Emirates or American Airlines, even when the ‘QF' flight number is shown on the ticket
- Flights operated by a Jetstar airline
- Discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement
- Flights where the booking indicates a child or infant passenger.
Other eligibility conditions apply. See detailed terms and conditions.
14. My customer’s business employs contractors who fly on behalf of their business, in addition to their permanent employees. Could the flights taken by these contractors also earn Qantas Points for my customer’s business?
Yes, Eligible Flights taken for business purposes by owners, directors, officers, employees, contractors, consultants, partners and principals could count towards the calculation of Qantas Points for a business, provided that business’ ABN, along with the traveller’s Frequent Flyer number, is added to their bookings.
15. Do the Qantas Points in a Business Rewards account expire?
Qantas Points in Business Rewards accounts will not expire as long as the Member has earned, redeemed or transferred Qantas Points via the Business Rewards account at least once in a consecutive 18 month period. Qantas Points are deemed to be earned on the date an eligible flight was taken, or in the case of earning with Program Partners, the earn date is the day the Qantas Business Rewards program partner advises us that the activity took place.
The redemption date is the date on which Qantas Points were used to book a Classic Flight Reward or Points Plus Pay - Flight directly from the Qantas Business Rewards account, and the transfer date is the date on which Qantas Points are transferred from the business' Qantas Business Rewards account to an individual Qantas Frequent Flyer account.
16. I forgot to enter my customers’ Qantas Frequent Flyer number or ABN in the booking. What do I do?
The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally, it will take up to 7 days after travel for Qantas Points to be credited to the online member Points Activity Statement.
If after 7 days the Qantas Points do not appear on the statement, please email email@example.com and they will review the request and advise an outcome. Individual flyers can claim Qantas points online at qantas.com.
17. If the company would like to change their account manager, what options do they have?
Users with Account Manager permissions within their nominated Qantas Business Rewards account are able to update and handover the Account Manager Account status to another user in the. Account. This change will be processed within 24 hours after which the new Account Manager will receive email notification that the change has been processed successfully.
In the event that the Account Manager has left the business, or no longer has access to their Qantas Business Rewards account, the business owner or authorised senior executive may send a request to establish a new Account Manager via email to firstname.lastname@example.orgOpens external site, Within 2 business days, a team member from the Qantas Business Rewards Service Centre will review and communicate the outcome of your request
For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78 from 7AM to 7PM (AEST) Monday to Friday
18. What are Member Deals?
Member Deals are flight discounts available exclusively to Qantas Business Rewards Members on the base fare of selected fares only and do not apply to taxes, fees and carrier charges.
Availability is limited. Advance purchase and other conditions may apply. Member Deals are subject to the Qantas Business Rewards Airline and may be withdrawn at any time.
19. Which routes and cabins will Member Deals be applied to?
Member Deals will be available to Point of Sale Australia, and apply to all Domestic, Regional, and International Qantas marketed, Qantas operated services originating from an Australian port. Member Deals will also extend to Qantas marketed, Emirates and American Airlines operated services and selected other partner airlines.
20. How can Travel Agents check whether a business is a Qantas Business Rewards Member and their level for Qantas benefits?
Travel agents can check a business’s current Qantas Business Rewards level using the Qantas Business Rewards Lookup available on Qantas Agency Connect under Service Requests, behind login.
Travel agents can reset their password using the Forgot Password link on the Industry Sales Site homepage, under Login Information.
Qantas recommends Members advise their travel agent of their level which can be confirmed on their Member dashboard in Qantas Business Rewards website.
21. Are there any businesses that are not eligible to earn Qantas Points on flights or access Member Deals?
The following businesses are not eligible to earn Qantas Business Reward Points on flights or access Member Deals:
a. businesses that are not registered for GST or are not incorporated entities
b. travel agents
c. travel wholesalers
d. travel consolidators
e. other sellers or re-sellers of air travel
f. businesses that receive a corporate discount
Subject to meeting partner eligibility requirements and terms and conditions, these businesses could still earn Qantas Points with other partners in Qantas Business Rewards. Refer to the airline terms and conditions for more details.
22. Which types of travel are excluded from earning Qantas Points for flights and accessing Member Deals in Qantas Business Rewards?
To earn Qantas Points for flights in Qantas Business Rewards and access Member Deals, your customer’s flyer must be travelling for a registered Qantas Business Rewards Member for business purposes.
The following types of travel are not eligible to earn Qantas Points or access Member Deals:
a. leisure travel
b. flights booked before a business became a Qantas Business Rewards Member
c. discounted airfares, for example, children or infant fares, corporate discounts
d. Classic Flight Rewards
e. charter flights
Refer to the airline Terms and Conditions for more details.
23. How can Qantas Business Rewards members use their Qantas Points?
Plus Pay flights. Or, they can transfer Points to ANY Qantas Frequent Flyer (minimum of 3,000 points in a transfer). For more information on how your customers can utilise their points and full terms and conditions, visit https://www.qantasbusinessrewards.com/howitworks/rewardOpens external site in a new window
24. Where can travel agents find out more information about this program?
For more details about Qantas Business Rewards, including partner offers, visit qantas.com/business. Travel agents interested in learning more can visit the Learning Hub on Qantas Agency Connect.
25. Where can Members get help if they have problems with their Qantas Business Rewards Membership?
For Frequently Asked Questions about Qantas Business Rewards, visit qantas.com/business/FAQs.
26. How do we access discounted Qantas Club memberships for Member employees?
A discounted Qantas Club membership may be available to your customer’s employees. The Account Holder or Administrator of your customer’s business can call the Qantas Business Rewards service centre on 13 74 78 to set up the membership. Please see the Qantas Club offer on the Qantas Business Rewards website for more detail. Offers may be specified as time-limited or otherwise may be withdrawn at any time without notice.
Travel Agents can earn a 10% commission on Qantas Club memberships. For further information refer to Qantas Club Payments.
27. How do I display, price and ticket Member Savings?
Travel Agents will be supplied with an Account Code for each Qantas Business Rewards level that is used to display and price Member Savings in the GDS.
For more information on fare conditions and how to ticket, view our Agency clue card.
28. Do I need to include the Member Savings Account Code in the booking?
Yes. Travel agents will need to include the relevant Account Code for their Members level, in the booking, just as they would with ticketing of corporate private fares. Please refer to the Agency clue card for more information on these Account Codes.
29. How do I identify Member Deals in the GDS?
Each level of Member Savings discount will be identifiable with a unique fare basis code, ending in “UQA”. Furthermore, the level of discount displayed will be identifiable by the number immediately before “UQA”. Specific fare basis codes are available below.
Unique Fare Basis Code
Level 1 1UQA Level 2 2UQA Level 3 3UQA
30. How do I determine if I am eligible to earn base commission on international Qantas Business Rewards fares?
Discounted international private fares sold through Qantas Business Rewards will attract base commission. This includes discounted international fares combined with domestic content, where the through-fare is priced.
31. How do I claim base commission on discounted international Qantas Business Rewards fares?
For consultants with automated ticketing systems:
a. Base commission will automatically be attributed to discounted International Qantas Business Rewards fares in each booking
b. Commission will be paid to the ticketing agent. See Agency Clue Card for details.
For consultants who manually construct itineraries:
c. Base commission can be added to discounted International Qantas Business Rewards fares
There are no special instructions to complete this process; simply complete the booking and add the base commission to the discounted international sectors as you would normally with published fares
32. Am I able to claim base commission on international published fares if a Qantas Business Rewards registered ABN appears in a booking?
33. When should the ABN information be added to a booking that includes a Member Deal?
The ABN should be added to the booking by time of ticket issue.
34. Are name changes permitted on domestic Qantas Business Reward fares?
Yes, name changes are permitted in line with Qantas Business Reward domestic fare rules and the Domestic Retail Name Change Clue Card. A Name Change fee of AUD99.00 applies.
35. What do the current Airline proposition changes mean for my Customer’s membership level?
As part of the enhancements we are making to the Qantas Business Rewards Airline proposition, and in order to recognise our Customer’s loyalty, we will be maintaining all existing Membership level by 12 months, commencing March 2022. If a member goes on to earn above the required level threshold, then they will automatically be moved to the next level.
To illustrate: Customer A is currently a Level 2 member, their Membership anniversary is in July 2022 and they have earned 14,000 points from flying for the year. Technically, they should become a Level 1 member based on their point earn, however with this extension, we will be giving them an additional 12 months to benefit from Level 2 inclusions, and hopefully in that time, they will earn the required Points to maintain their Membership level.
36. Will it still be possible for my Customer’s to move up to a higher Level (e.g. Level 2 to Level 3) if the business earns the required Qantas Points from flying within the next 12 months?
Absolutely. Once they earn the required Qantas Points from flying within their Membership Year, their Level will be automatically upgraded in line with the program terms and conditions.
37. What happens if my Customer does not earn the required amount of Points in their next membership year?
From March 2023, if a Member fails to earn the required points for the Level threshold by their anniversary date, they will automatically be downgraded to the Level below. To prevent this from happening, we will contact the Customer at specific points throughout their Membership year, to remind them of the need to earn points in order to maintain their benefits.
38. Will my customer’s Qantas Business Rewards flying points balance still reset at the end of their Membership Year?
Your customer’s Qantas Business Rewards annual Qantas Points from flying balance will reset to zero at the end of their current Membership Year as usual, but their Level will be retained regardless of this reset.
Please note, that even when your customer’s ‘Qantas Points earned from flying’ balance resets, they will still retain those Qantas Points as part of their Business’ Points balance to use as they like, they will just no longer count towards attaining a Membership Level.
39. Do individuals travelling as part of a Group Booking need to be Qantas Frequent Flyer members for the business to earn Qantas Points as part of Qantas Business Rewards?
Yes. For the business to earn Qantas Points for every eligible flight, the individual traveller’s Qantas Frequent Flyer number and the company ABN need to be entered into every booking.
40. What Group Bookings are eligible to earn Qantas Points in Qantas Business Rewards?
Eligible group bookings in relation to the earning of Qantas Points means, subject to the Airline Reward Scheme Terms and Conditions, a regular scheduled flight operated with a Qantas ‘QF’ flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas ticket (ie where the ticket number for the Itinerary commences with the numerals ‘081’) and excludes:
a) flights where an airline’s flight number other than Qantas ‘QF’ is entered on the ticket or the ticket number does not commence with the numerals “081”;
b) codeshare flights operated by an airline other than Qantas when the ‘QF’ flight number is shown on the ticket;
d) flights operated by a Jetstar airline;
e) promotional, “contra” and free of charge flights;
f) travel industry or airline staff discounted or rebated flights;
g) competition prize tickets and tickets purchased at auction;
h) discounted private fares or rebated fares under a corporate airfares’ agreement or travel agent agreement;
i) flights which are not eligible to earn Qantas Points;
k) child and infant fares;
k) flights for which the booking indicates a child or infant passenger;
l) flights taken before the relevant Member joined Qantas Business Rewards;
41. Can Conferences booked via Qantas Group Travel earn Qantas Points as part of Qantas Business Rewards?
Client paying for their own ticket
Conference Group Bookings that are made by a Member paying for their own travel can earn Qantas Points in the instance that the travellers are the owner, director, officer, employee, contractor, consultant, partner or principal of the Member.
Conference Organiser paying for ticket on behalf of client
Conference Group Bookings being paid for by a conference organiser where the Member is an association, council, federation, union, or other representative body or club can only earn Qantas Points for travel related to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member. Conference Group Bookings made on behalf of the members, constituents or other participants of the above-mentioned association groups are not eligible to earn Qantas Points as part of Qantas Business Rewards.
42. Are school groups eligible to earn points as part of the program?
No. School Groups are not eligible as members are not travelling for business purposes and are not entitled to claim Qantas Points under the Airline Rewards Scheme for:
a) leisure or holiday travel;
b) child and infant fares;
c) flights for which the booking indicates a child or infant passenger;
d) other travel that does not have a business purpose relating to trade or commerce or the supply of goods or services.
43. Can association groups earn Qantas Points for their Group Bookings?
A Member who is an association, council, federation, union, or other representative body or club can only earn Qantas Points for Group bookings for travel related to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member.
Group Booking made on behalf of the members, constituents or other participants of the above-mentioned association groups are not eligible to earn Qantas Points as part of Qantas Business Rewards.
44. How do I enter a Members ABN into Group Bookings?
Travel agents can enter a Qantas Business Rewards member’s ABN in the Corporate Organisation ABN field when requesting a quote or making a multi-sector booking on the Qantas Group Travel site.Opens external site
45. Can the ABN be retrospectively added into Group Bookings?
Yes. The ABN can be retrospectively added to the Group booking, prior to departure, by selecting Add Corporate Organisation ABN from the Booking Actions drop down menu. Once the ABN has been entered the travel agent will need to submit the request and will receive a notification that the ABN has been successfully added.
46. Can a Missing Points Claim be requested for Group Bookings where the ABN was not entered prior to travel?
47. Can I enter multiple ABNs into a Group Booking?
No. Only one ABN can be added into each Group booking. If there are multiple Qantas Business Rewards members travelling, it is the responsibility of the group to decide which ABN will be entered into the booking to receive Qantas Points.
48. Will a Member be able to access their Qantas Business Rewards discount in addition to the Groups rates received from Qantas?
No. Member Deals do not apply to any other offer including Qantas Frequent Flyer Reward Flights, group, industry, corporate or other discounted or rebated fares.
49. Are international Group Bookings eligible to earn a base commission?
No. As per the Qantas Group Fare terms and conditions*, all Group fares are quoted as net fares and therefore non commissionable.
50. How do I access Qantas Business Rewards benefits for members who are making bookings of less than 10 people?
For bookings of less than 10 people, Qantas Business Rewards Members can earn Qantas Points for the business and receive Member flight savings on eligible Qantas flights. To receive these benefits, the individual traveller’s Qantas Frequent Flyer number and the company ABN needs to be entered into every booking.
Travel Agents can display, price and ticket Member Deals in the GDS, by including the Members account code in the booking, just as they would with ticketing of corporate private fares. For more information on fare conditions and how to ticket, view our Agency Toolkit.
51. Can a customer on a corporate agreement with Qantas earn Qantas Points for Group Bookings as part of Qantas Business Rewards?
No. As per the Qantas Business Rewards Terms & Conditions, a Member is not eligible to earn Airline Benefits if they have a corporate or other private airfares agreement, discount or rebate provided by Qantas including through a third-party arrangement, unless agreed by Qantas.
52. Are Qantas flights operated by other airlines eligible to earn Qantas Points in Qantas Business Rewards?
An eligible flight to earn Qantas Points is a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas (081) ticket.
Qantas Group Travel Terms and Conditions
Group Fares are in Australian dollars. All Group Fares are quoted as net fares and therefore non commissionable. For more information please refer to the Terms and ConditionsOpens external site in a new window on Qantas Group Travel site.
53. Is my customer eligible for a Corporate Airfares Agreement with Qantas?
To be eligible for a Corporate Airfares Agreement, a customer is required to:
a. Spend minimum of $300,000 on Qantas flights annually, excluding taxes.
b. Be willing to work with Qantas to achieve mutually agreeable share targets.
c. Transact via an IATA licenced travel agent (one agent per agreement).
d. Be willing to authorise travel agent to submit flight data for reporting.
54. What information is required when requesting a Corporate Airfares Agreement on behalf of my customer?
a. A minimum 12 months of historical travel data (this can include upcoming projections in the event of projects / growth).
b. Details of the key decision maker within the business.
c. A signed customer privacy declaration allowing TMC to discuss customers travel spend with Qantas.
d. A signed Data Release Form.
55. How can I request a Corporate Airfares Agreement on behalf of my customer?
Speak to your Qantas National Account Manager for details on who to speak to within Qantas Corporate Sales.
56. What details will be included in the report?
Expense reports will provide a view of your customers travel-related spending, including:
a. Flight purchases, seats, extra baggage, carbon offset, change and fare and tax differences
b. Hotel bookings and cancellations made via Qantas Hotels
c. Car hire bookings and cancellations made via Qantas.com
d. Flight credits (generated on Qantas.com only) and any reissue, change and cancellation fees.
Bookings made via a Travel Agent or via the Contact Centre will not include an amount next to the booking.
Please note, if the transaction value is $0.00, then the amount will not appear on the report – for example, if your customer changes a flight and there was no charge to change that flight, it will not appear on the report. Flight refunds will not be included in the report.
Depending on your customers membership level, the information they will see in their report will be as follows:
a. Membership Level 2 and 3, as well as holders of a Qantas branded American Express card will see bookings made in all channels where an ABN has been included in the booking, this includes bookings made through a Travel Agent or the Contact Centre.
b. Membership Level 1 will see bookings made when logged in to their Qantas Business Rewards account or on Qantas.com where an ABN has been included in the booking.
57. What types of redemption bookings using points will your customer see?
Only Flight Redemptions where the points were redeemed directly from your customer’s Qantas Business Rewards account will appear on the reports. If any points were redeemed via an individual Frequent Flyer account, even if the ABN is entered, we will only show the cash equivalent amount on the report.
For example, if a customer chooses to change a Classic Flight Reward originally made via their Frequent Flyer account, and then pays a fare difference (such as the taxes), we will only show the ‘cash’ amount paid, not the equivalent amount of points. However, if a change is paid for using points directly from the Qantas Business Rewards account then both the points amount and cash transactions will appear.
58. Is there any difference between the PDF and Excel versions of the report?
The Excel reports provide your customer with the paid currency amount made for the booking as well as the AUD equivalent currency. Excel reports will also show the ABN used to make the booking and have two tabs, one showing all flight, hotel and car hire expenses and another showing flight credits.
59. When will the report be released each month?
Reports will be available from the 7th day of each month, for transactions made in the month prior.
60. Where can your Qantas Business Rewards customer’s find their report?
Your customer can Simply log in to their account,Opens external site click ‘Reports’ on the navigation bar and download their report.
61. Is the reporting based on flights booked within the month or travelled within the month?
The reports include transactions for bookings made and tickets issued in that month.
62. Where can your customer find reporting for flights booked prior to December 2020?
As this is a new feature and due to privacy, your customer will only be able to access data from December 2020 in their Qantas Business Rewards account.
63. How long will your customers transaction data be available?
Reports will be stored in their Qantas Business Rewards for two years.
64. What if my customer need access to this information for previous years?
65. My customer made a booking for their business late in the month and can’t see this in their report, will this appear next month?
All bookings made in a calendar month should be included in the following months report. Our aim is to ensure that ticket purchase dates align to the date which appears on your credit card or bank statement. However, if a flight is booked late in the month it may appear in the report two months later.
66. Who can access my business’s expense reports
Only your customers nominated users with full permissions can access these reports, so your customer can choose who is granted access. Your customer can update and limit your permissions in the Manage People section of your Qantas Business Rewards account.