Travelling with Stretchers

Before making a booking for your customer travelling with a stretcher on a Qantas marketed and operated flight, please contact Qantas Special Handling on 02 8222 2651 (available 24hrs / 7 days per week).

The Special Handling team will:

  • Assess your customer’s requirements.
  • Determine if the service can be provided on the required dates.
  • Outline any mandatory elements required for the booking.

Travel Clearance Form must be completed and returned to Qantas at least 5 days prior to international travel and 3 days prior to domestic travel.

The maximum weight permitted on a stretcher is 160kgs. If your customer weighs more, please contact Special Handling for consideration.

Domestic Travel
Bookings can be made by Australian IATA/TIDs travel agents. Travel must include a doctor and the requirement for a nurse escort will be subject to your customer’s condition.

International Travel
Bookings can only be made by a Repatriation Company. Travel must include both a doctor and nurse escort.

General Information

Making a Stretcher Booking

Bookings can only be made in Economy (Y) class. The following steps apply:

  1. Make a booking for your customer and add a STCR ID field to the patient's name.
  2. Book the required flight(s) in Y class.
  3. Add an SSR STCR element into the booking and passenger relate to the patient.
  4. Contact Qantas Special Handling to ensure the seats are blocked for the stretcher placement.

When an STCR element is included, the booking is automatically queued to Special Handling for processing, but it is recommended you call when the booking is completed to avoid delays.

Once Qantas Aviation Health Services have approved the carriage of the patient, all necessary additional space to accommodate the stretcher will be blocked by Qantas.

Accompanying Medical Team/Family Bookings

Separate bookings should be made for accompanying escorts, medical staff and family. Add a Total Complete Party (TCP) to the patient’s booking to ensure they are seated together.

Medical and nursing trained family members are not acceptable as escorts for stretcher passengers.

Interline Travel

If the itinerary includes other airlines, you will need to contact the airline(s) directly to confirm the carriage of the stretcher, check medical requirements and arrange medical clearance. A through fare cannot be charged and a separate fare and ticket will apply for each airline.
 

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Your Customer

Ticketing a Stretcher Booking

Eight (8) seats are blocked for the carriage of the stretcher and the fare charged is based on eight (8) full Y class fares. Taxes/Fees are charged once only.

When using the below Private Fare Account Code, the total fare of the 8 Y class seats will be automatically calculated.

Private Fare code: STR17

Fare Basis: YSTRFARE

The patient’s baggage allowance is based on the single seat held.

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GDS Entries Amadeus

The following GDS entries apply for stretcher patients. Please add any relevant ‘Free Format’ text for Qantas staff information.

Amadeus 
 
Private Fare Display / Quote
Fare Display:
FQDSINSYD/20MAY/R ,U*STR17

Fare Quote:
FXP/R ,U*STR17
SSR Stretcher
SRSTCR/P1
SSR OTHS
SR OTHS-FREE FORMAT/P1

GDS Entries Galileo

The following GDS entries apply for stretcher patients. Please add any relevant ‘Free Format’ text for Qantas staff information.

Galileo 
 
Private Fare Display / Quote
Fare Display:
FDSINSYD20MAY/QF-PR- STR17:P

Fare Quote:
FQCQF-STR17:P
SSR Stretcher
SI.STCR/P1
SSR OTHS
SI OTHS-FREE FORMAT

GDS Entries Sabre

The following GDS entries apply for stretcher patients. Please add any relevant ‘Free Format’ text for Qantas staff information.

Sabre  
Private Fare Display / Quote
Fare Display:
FQSINSYD2OMAY-QF:AC*STR17:PV

Fare Quote:
WPAC*STR17:XC
SSR Stretcher
3STCR-1.1
SSR OTHS
3OTHS-FREE FORMAT