Service Dogs

Service Dogs, including Guide Dogs, Hearing Dogs, Assistance Dogs, and Service Dogs Under Training are permitted to travel in the cabin on Qantas marketed and operated flights.
One economy class seat is provided free of charge for the Service Dog. Customers with Service Dogs who require a further additional seat due to length will be required to pay for this additional seat.

Please refer to definitions for clarification of terms used in this policy.

If your customer’s itinerary includes codeshare or interline flights, please contact the operating airline for their policy on the carriage of Service Dogs.

Weight and Length requirements apply for Service Dogs to travel in the cabin. Further information on this and quarantine and carriage requirements, can be located on qantas.com

The Qantas Special Handling team are available 24hrs per day to assist with your customer’s booking and to process the Application for the Service Dog to travel.

General Information

Requirements for Booking a Service Dog

Once carriage requirements have been checked, an Application Form (PDF) is required to be submitted to Special Handling a minimum of 14 days prior to departure outlining:

  • Name of Handler.
  • Name of Service Dog.
  • Type of Dog e.g. Guide Dog.
  • Weight and Length of Dog.
  • Name of Training Organisation or trainer e.g. Assistance Dogs Australia.

If your customer is travelling within 14 days, please contact Special Handling to confirm the application is able to be assessed prior to departure.

Once the application has been reviewed and approved, the necessary arrangements will be made for the Service Dog in-flight, including appropriate seating and moisture absorbent mat.

For a Service Dog to travel in the aircraft cabin, they will need to be within the weight and length limits of:

  • Maximum 45kgs.
  • Maximum 129cm (measured from neck to tailbone) , with the exception:
    • If the Service Dog is between 86cm – 129cm, additional travel conditions (see Booking a Service Dog).

The diagram below outlines how to measure the Service Dog length

Measurement: neck to tailbone

Qantas reserves the right to weigh and/or measure a Service Dog at check-in, within the airport or on-board prior to departure.  If the length or weight exceeds the maximum allowable limit, the Service Dog or Service Dog Under Training will not be permitted to travel in the aircraft cabin.

Please select a valid image

Service Dog

Service Dog Under Training
Service Dogs Under Training are not permitted to travel on international flights.  For domestic flights they are limited to a maximum of:

  • Two sectors only  (e.g. a return city pair SYD-MEL-SYD) for the purpose of travelling to experience the aircraft cabin environment prior to certification; and
  • A single Domestic flight for the purpose of delivery.

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Your Customer's Booking

Booking a Service Dog

GDS codes are required to be added for all bookings prior to ending the transaction for this to be auto-queued to the Special Handling team. They will contact your customer to obtain all required documentation but it is recommended either your agency or your customer call Special Handling once the booking is completed to avoid delays.

Economy Cabin

For Service Dog bookings within weight and length limits:

  •  An extra seat is required for the Service Dog to occupy the floor space in front of the vacant adjacent seat. There is no charge for the additional seat.

For Service Dog bookings within weight limits but length is between 86-129cms:

  • Please contact Special Handling prior to making the booking to ensure the Service Dog is able to be carried on-board the required flights.  In order for the Service Dog to be carried on the aircraft, 3 seats will be required in a row on the aircraft.

For Service Dog exceeding 45kgs and 129cms in length:

  • They will be unable to be carried in the aircraft cabin. Please refer to the Travelling with Pets policy to see if they are still able to travel on the same flight as your customer.

 

Booking Instructions

  1. Book the total number of seats required, including the extra seats in one booking, by using the standard name format.
  2. Add an EXST ID field to the passenger name and enter EXST with the same surname matching the passenger name.
    1. Example when 1 Extra Seat is required (for Service Dogs within length limitations)
          1.BROWN/JOHNMR(IDEXST) 2.BROWN/EXST
    2. Example when 2 Extra Seats are required (for Service Dogs between 86-129cm)
          1.BROWN/JOHN MR(IDEXST) 2.BROWN/EXST 3.BROWN/SEAT PAID
  3. Add SSR PETC (Pet In Cabin) to include the type of Service Dog and name relate it to the passenger
  4. Add SSR BLND, SSR DEAF or SSR MAAS as required and include the types of Service Dog
    5. Add SSR OTHS
    1. Service Dog Length (in centimetres) x Weight (in kilograms)
    2. Service Dog Training Organisation (Name of Organisation)
    3. Service Dog Name (name of dog)

 

Ticketing Instructions

As one seat is provided free of charge, the ticket is issued in the name of the customer at the applicable fare for their journey with no extra charge for the service dog.

If an additional chargeable seat is booked, the surcharge for the extra seat must show in the fare calculation as a Q surcharge following the first and last cities of the segments to which the surcharge applies.

For example:
SYD QF LAX QF NYC M2007.00 Q SYDNYC2007.00 NUC4014.00

An ‘EX’ must be added to the fare basis of the ticket issued for the flights where the extra seat has been paid. After the fare basis, enter a space followed by the ticket designator ‘EX’.

For example:
Fare basis for a passenger with a paid extra seat KLX0A EX

Premium Cabins

An additional seat is not required to be booked for the Service Dog.

Service Dogs are unable to travel in the Premium Cabin of A330 aircraft, and limitations on length of the dog can apply to other aircraft types, so please contact Qantas Special Handling prior to making a booking to confirm you can proceed. The booking may only be possible in the Economy cabin on some aircraft types.

Booking Instructions:

  1. Add an SSR PETC (Pet In Cabin) to include the type of Service Dog and name relate it to the passenger
  2. Add SSR BLND, SSR DEAF or SSR MAAS as required and include the types of Service Dogs
  3. Add SSR OTHS
    1. Service Dog Length (in centimetres) x Weight (in kilograms)
    2. Service Dog Training Organisation (Name of Organisation)
    3. Service Dog Name (name of dog)

Ticketing Instructions
The ticket is issued in the name of the customer at the applicable fare for their journey with no extra charge for the service dog.

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GDS Entries Amadeus

Amadeus
 
Vision Impaired Passenger
SRBLND/P1
Hearing Impaired Passenger
SRDEAF/P1
Pet In Cabin
SRPETC-VISION IMPAIRED/P1
SSR OTHS
SR OTHS-SERVICE DOG LENGTH 20CM X WEIGHT 25KG
SR OTHS-SERVICE DOG TRAINING ORGANISATION-GUIDE DOGS NSW/ACT
SR OTHS-SERVICE DOG NAME POTTER

GDS Entries Galileo

Galileo 
 
Vision Impaired Passenger
SI.BLND/P1
Hearing Impaired Passenger
SI.DEAF/P1
Pet In Cabin
SI.PETC-VISION IMPAIRED/P1
SSR OTHS
SI OTHS-SERVICE DOG LENGTH 20CM X WEIGHT 25KG
SI OTHS-SERVICE DOG TRAINING ORGANISATION-GUIDE DOGS NSW/ACT
SI OTHS-SERVICE DOG NAME POTTER

GDS Entries Sabre

Sabre
 
Vision Impaired Passenger
3BLND-1.1
Hearing Impaired Passenger
3DEAF-1.1
Pet In Cabin
3PETC/VISION IMPAIRED-1.1
SSR OTHS
3OTHS/SERVICE DOG LENGTH 20CM X WEIGHT 25KG
3OTHS/SERVICE DOG TRAINING ORGANISATION-GUIDE DOGS NSW/ACT
3OTHS/SERVICE DOG NAME POTTER