Mobility Assistance

Qantas caters for customers with special needs both at the airport and on board our aircraft.

The following information applies to Qantas (QF) operated and marketed flights only. For travel on codeshare or interline flights please contact the operating airline.

General Information

Medical Clearance

Customers who have mobility limitations will not require Qantas Medical Clearance to fly, unless:

  • Their disability is new (has occurred within six weeks of travel) or is unstable (has changed within six weeks of travel). 
  • Their condition may deteriorate during the flight. 
  • Their condition may deteriorate due to a decrease in oxygen levels in the aircraft cabin environment or a decrease in cabin pressure.

If your customer has a medical condition, we recommend you refer to the Travel Clearance Form at the time of booking in case medical clearance is required.

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Mobility Aids

Please refer to the following information for carriage of mobility aids.

Carriage of Walking Canes, Crutches, and Walking Frames
Walking canes and crutches may be carried in the aircraft cabin and are stowed in an overhead locker or alternative storage space. Walking frames are permitted in the aircraft cabin if collapsible and able to be stowed safely by the cabin crew. Non-collapsible walking frames are not permitted in the aircraft cabin. If your customer checks their walking frame in, they will be transferred to the departure gate by a Qantas wheelchair or people mover.

Carriage of Mobility Aids and Wheelchairs

On Airbus A380 and B787 aircraft, one personal manual collapsible wheelchair can be stowed in the cabin. This can be requested at the airport during check-in and is provided on a first come first serve basis. The permitted dimensions are 33cm x 91cm x 106cm in the collapsed state and the maximum weight is 30.9kg. All other passenger mobility aids will be stowed in the hold.

On all other aircraft types, passengers cannot take their collapsible wheelchairs into the aircraft cabin.

Mobility Aid Size Restrictions

In accordance with manufacturer’s recommendations and to reduce any risk of damage, restrictions apply to the acceptance of mobility aids. For further information please refer to Mobility Aid Size Restrictions.

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Your Customer

Requesting a Wheelchair

When requesting wheelchair assistance, please select from the following three options best suited to your customer's needs and enter as an SSR in your GDS:

Types of Wheelchairs
WCHR - Wheelchair Ramp:

  • Customer cannot walk long distances.
  • Customer can ascend/descend steps unassisted.
  • Customer can make their own way within the aircraft cabin to/from their seat.

WCHS - Wheelchair Step:

  • Customer cannot ascend/descend steps unassisted.
  • Customer can make their own way within the aircraft cabin to/from your seat.

WCHC - Wheelchair Cabin:

  • Customer cannot ascend/descend steps unassisted.
  • Customer is immobile within the aircraft cabin and may require assistance with transfer into/out of their aircraft seat.

When a WCHC is requested, your booking will be auto-queued to Qantas to ensure all mandatory details are included.

If your customer is travelling with a mobility aid, you will need to include if it is manual or battery operated. If battery operated please advise what type of battery is used, non spillable (sealed lead acid, dry cell, gel cell), spillable or lithium-ion battery. You will also need to advise if the mobility aid is collapsible and its dimensions in a collapsed state.

If travelling with a battery powered mobility aid, your customers are required to obtain Dangerous Goods approval from Qantas. Visit our Dangerous Goods page for information.

Whilst all reasonable care will be taken, your customers remain responsible for obtaining insurance in relation to the carriage of their mobility aid.

GDS Entries for Wheelchairs:

Type Amadeus  Galileo Sabre
Wheelchair Ramp SRWCHR/P1 SI.P1/WCHR 3WCHR-1.2
Wheelchair Step SRWCHS/P1 SI.P1/WCHS 3WCHS-1.2
Wheelchair Cabin SRWCHC/P1 SI.P1/WCHC 3WCHC-1.2

All wheelchair requests – WCHR, WCHS and WCHC for Qantas (QF) operated flights remain as HN status in your customer’s booking.

Whilst all reasonable care will be taken, your customers remain responsible for obtaining insurance in relation to the carriage of their mobility aid.

Mobility Equipment Allowance
Please refer to Mobility equipment allowance for information on the types and number of pieces of mobility aids and assistive devices that can be carried on Qantas flights.

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At the Airport

We provide kerbside assistance at Qantas terminals in Australia subject to the availability of wheelchairs and staff. Your customer needs to be accompanied by someone who can advise Qantas staff on arrival at the airport. For further information refer to Mobility Assistance.

Seating for passengers travelling with mobility aids will be allocated at the airport.

Passengers may surrender their mobility aid at check-in or at the departure gate. If they choose to surrender their mobility aid at check-in, they will be transferred to a Qantas wheelchair or people mover, and assisted to the departure gate by a Qantas staff member. Customers may choose to have their mobility aid delivered to them at the gate lounge on arrival or it can be collected from the baggage collection area.

Check-in
Passengers who require mobility assistance are required to be at the airport:

  • 60 minutes before departure at domestic terminals.
  • At least two hours before departure at international terminals.

For departures from overseas ports, check with the local Qantas office and allow an extra 30 minutes in addition to the normal check-in time.

Boarding
If your customer chooses to surrender their mobility aid at the departure gate, they must check in and complete all security and immigration formalities (if applicable) and be at the departure gate:

  • 40mins before departure at domestic terminals, or;
  • 60mins before departure at international terminals. 

Passengers travelling with wheelchairs will be asked to board first and are generally last off the aircraft.  

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