Blind or Vision Impaired Passengers

Qantas offers assistance for blind or vision impaired passengers at the airport and in-flight. When travel includes other airlines, please refer to the operating airline for their policy.

Please refer to the relevant policy if travel includes Travelling with a Carer or Service Dog

General Information

General Information

At the Airport

Kerbside assistance can be provided at Domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.

A Meet and Assist Service is available for guidance to and from the aircraft gate. Please add all relevant SSR entries to the booking for staff to be aware this is required.

At your customer’s request, airport staff can assist with flight connections and the transfer of baggage.

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In-flight

Your customer will be asked to board prior to other passengers and will be given an individual safety briefing. Safety cards are provided in Braille format on most flights and will be given to your customer after their safety briefing.

If your customer uses a walking cane/frame, this can be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. If not, the device will be stowed in the aircraft hold and your customer will be offered wheelchair assistance or a people mover to and from the gate.

Exit row seating cannot be assigned due to safety regulations.

Cabin crew are available to read the in-flight menu prior to the meal service and, if requested, explain where the food is placed on the tray to your customer.

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Your Customer's Booking

GDS Entries Amadeus

Please associate the GDS entry to the Blind or Vision Impaired passenger and add any relevant ‘Free Format’ text for Qantas staff information.

Amadeus
Entries Example
Vision Impaired Passenger
SRBLND-FREE FORMAT/P1 SRBLND-UNACCOMPANIED/P1
SRBLND-WITH ESCORT/P1 
Meet and Assist
SRMAAS-FREE FORMAT/P1
 SRMAAS-BLIND AND NEEDS BAGGAGE ASSISTANCE/P1
SSR OTHS
SR OTHS-FREE FORMAT/P1
SR OTHS-BLIND PAX NEEDS MENU READ TO HIM/P1

GDS Entries Galileo

Galileo 
Entries
Example
Vision Impaired Passenger
SI.BLND-FREE FORMAT/P1
SI.BLND-UNACCOMPANIED/P1
SI.BLND-WITH ESCORT/P1
Meet and Assist
SI.MAAS-FREE FORMAT/P1
SI.MAAS-BLIND AND NEEDS BAGGAGE ASSISTANCE/P1
SSR OTHS
SI OTHS-FREE FORMAT
SI OTHS-BLIND PAX NEEDS MENU READ TO HIM/P1

GDS Entries Sabre

Sabre
Entries
Example
Vision Impaired Passenger
3BLND/FREE FORMAT/P1
3BLND/UNACCOMPANIED-1.1
3BLND/WITH ESCORT-1.1
Meet and Assist
3MAAS/FREE FORMAT/P1
3MAAS/BLIND AND NEEDS BAGGAGE ASSISTANCE-1.1
SSR OTHS
3OTHS/FREE FORMAT/P1
3OTHS/BLIND PAX NEEDS MENU READ TO HIM-1.1