Qantas Ticketing Authority

We have updated our process globally, for agents applying for Qantas ticketing authority, to ensure it is:

• Consistent;
• Expedient; and
• Reflective of our heightened focus on agency compliance, through agents’ acceptance of our Standard Agency Terms and Conditions.

The new process will apply to all requests for ticketing authority, regardless of where the application is made, including: 

• Ticketing authority applications made by an Agent that is new to Qantas;
• Agents with existing Qantas ticketing authority who are requesting ticketing authority for an additional Point of Sale (POS); and
• Agents requesting a reactivation of ticketing authority.

The new process will allow the bulk of applications to be processed and an outcome communicated back to the Agent within 7 business days. The application can be completed and signed electronically to take into account remote working arrangements. 

The application process now highlights our Terms and Conditions. If your business markets, sells, facilitates or tickets any booking on Qantas these Terms and Conditions apply to you. You can read through them here.

1. Go to your local Qantas Agency Connect site;
2. Download and complete the PDF form in person or electronically. At this stage if you’re requesting Ticketing Authority for multiple Point of Sale you will need to complete and submit one form for each Point of Sale and email these separately;
3. Submit the completed form by emailing to qantasticketingauthority@qantas.com.au;
4. Qantas will process your application and return an outcome within 7 business days. 

Yes. Please take the following steps to reactivate Ticketing Authority: 

1. Go to your local Qantas Agency Connect site;
2. Download and complete the PDF form in person or electronically;
3. Attach your reactivation notice from IATA or MyArc (on letterhead) confirming that your ability to ticket has been reinstated;
4. Submit the completed form and IATA notice by emailing both documents to qantasticketingauthority@qantas.com.au;
5. Qantas will process your application and return an outcome within 7 business days. 

Please note the ‘reactivation’ pathway will only be available for Agents who have recently held ticketing authority for Qantas. 

No. In order to process your request each Point of Sale must be applied for separately. We hope to update to a dynamic form allowing multiple requests in the coming months. 

Qantas will accept applications that have been completed and signed electronically.

Qantas’ Agency Compliance team will liaise with you directly if we have any questions relating to your application. 

Yes. This process also applies to Agents applying for ticketing authority in the United States. 

An additional form must be completed by Agents in Germany confirming their relationship with the customer. This form must be completed with every ticketing authority request and is available on the Qantas Agency Connect Site. 

Please reach out via Qantas Agency Connect or your Qantas Account Manager for any questions.