Your Customer's Name

Before you make a booking for your customer we recommend you check their name against their passport or other form of identification to ensure it is correct.

Use this guide to ensure your customer’s name is added to their booking correctly.

General Information

Are Customer Titles Required?

You should always include a title in your customer’s name field. Refer to your GDS for permitted passenger titles.

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Are Middle Names Required?

Qantas does not require a middle name to be included when making a booking and issuing your customer's ticket. If other airlines are included in the booking, we recommend you check their policy.

If your customer’s itinerary includes the USA, it is mandatory for you to add Advance Passenger Information System (APIS) and Secure Flight Passenger Data to their booking before you can issue the ticket. The added name details must match the passport and include any middle names. Middle names are not required for ESTA applications.

For further information refer to Travel to the USA Requirements.

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Customers With a Qantas Frequent Flyer Profile

Qantas requires the name on your customer’s ticket to match their Frequent Flyer account. If there are any discrepancies between the name on their Frequent Flyer account and the name on the ticket, your customer will not receive Qantas Points or Status Credits through the automated process. Refer to Frequent Flyer for further information. 

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Booking and Changing

How do I Book a Customer With a Single Name?

To book a single name customer in your GDS:

  • Use the single name as the last name and the first letter of the last name as the first name together with a title.
Example: Madonna would be entered as Madonna/M Ms
To book a customer with a single letter surname in your GDS:
  • Double the letter of the last name
Example:  Mr G would be entered as GG/G Mr

Please refer to your GDS provider for more information if required. 

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How do I Book a Customer With a Long Name?

The number of letters that can be included in the customer name field varies between different airlines and GDS providers. Also, the maximum name length allowed on a ticket can be less than permitted in the GDS. If this occurs, the name on the ticket is automatically abbreviated to the required number of letters. No further action is required by you. 

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How do I Action a Name Correction?

If an error has been made to your customer's name, refer to Name Correction for further assistance.

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