Unaccompanied Minor and Young Passenger

An Unaccompanied Minor (UMNR) is a child travelling without the supervision of an adult or sibling 15 years or over in the same cabin.

A Young Passenger (YNGP) is a passenger aged between 12 and 15 years.


Important Information

  • There is no limit to the number of Unaccompanied Minors or Young Passengers that Qantas accepts on each Qantas operated flight.
  • The information below applies for travel on Qantas operated and marketed flights only. 

General Information

Eligiblity and Booking Unaccompanied Minors

Most fare rules require the adult level to be applied for UMNRs, please check the Child Discount paragraph in your GDS. Normal fare rules apply for changes and cancellations.

Qantas ^ and Qantas Link Domestic Flights Qantas          International~  Flights   UMNR/YNPG Requirements                 How to Book?                   
0-4 years  (inclusive)    0-5years (inclusive)           The child cannot travel as an UMNR, they must be accompanied by an adult.      Not applicable
5-11 years    (inclusive)# 5 years*
6-11 years (inclusive)
The child must travel as an Unaccompanied Minor. Add required GDS codes to the booking and accept payment of a supervision fee+ via EMD
12-15 years  (inclusive)# 12-15 years (inclusive)  The child can travel as an Unaccompanied Minor or Young Passenger. Unaccompanied Minors:
Add required GDS codes to the booking and accept payment of a supervision fee+ via EMD

Young Passengers:
Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. They will travel without any additional service provided.
16-17 years  (inclusive) 16-17 years (inclusive)
Unaccompanied Minor service is not available. Young Passengers:
Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. They will travel without any additional service provided.

^ Excluding domestic flights departing from an international terminal
~ Including domestic flights departing from an international terminal. Additional documentation is required
# For bookings with a transit time less than four hours between any two connecting flights
* Where the flight time is less than six hours

+ A service fee of A$100 for domestic and A$180 for international travel applies per Unaccompanied Minor if the supervision fee is paid on departure at the airport

Qantas does not accept Unaccompanied Minor bookings for:

  • Children aged 4 years or under for domestic flights.
  • Children aged 5 years or under for international flights.
  • Children who require medication but are unable to self-administer or do not have a supporting letter from their doctor.
  • Qantas codeshare and other airline flights.
  • Flight that include an overnight stopover or is the last flight of the day, except for routes where only one flight operates daily.
  • Connecting flights from different airports in the same city.
  • Transit times when any two connecting flights are more than four hours.
  • Connection flights to/from another airline.

 

Back to top

Travelling to and from USA

Bookings cannot be accepted for Unaccompanied Minors and Young Passengers aged under 15 years when the itinerary includes a connection to/from American Airlines. American Airlines will not accept Unaccompanied Minors from Qantas or transfer Unaccompanied Minors to Qantas flights.

All UMNRs (under 12 years) and Young Passengers under 15 years travelling to/from the USA require:

  • A parent or guardian to drop them off at the Qantas departure ports; and
  • A main contact nominated by the parent/guardian to pick them up at the Qantas arrival port.

Supervision Fees

Pre-Travel

  • A supervision fee of A$50 for domestic and A$90 for international travel applies per unaccompanied minor in each direction if pre-purchased. 
  • The supervision fee EMD receipt must be provided to your customer as this is required by Qantas staff on the day of travel.

At the Airport

  • A service fee of A$100 for domestic and A$180 for international travel applies per unaccompanied minor if the supervision fee is paid on departure at the airport.
 

Booking Changes and Cancellations

  • If the flights are changing, the supervision fee can be transferred to the new flights. Please contact Qantas Contact Centres for assistance.
  • The supervision fee is refundable through BSPlink if the ticket is completely unused.

 

Back to top

Young Passengers and Unaccompanied Minors

  • Young Passengers travelling with UMNRs in the same booking are unable to be seated together and supervised by Qantas staff both at the airport and in-flight unless they also pay the UMNR supervision fee.
  • If the parents would like all children to stay together for the entire journey, the UMNR supervision fee will need to be collected for each child.

Back to top

Additional Information

Children Travelling with Medications

  • Please ensure Qantas is notified of any medical, dietary or special requirements for the UMNR by including on the documentation.
  • Medication is considered as any prescription medicine from a doctor or dentist, or medicine from a pharmacist or over-the-counter. A letter from the child’s doctor will need to be provided for medication to be carried on-board, including Adrenalin Auto Injector and Ventolin inhalers.
  •  For further information, refer to our Children Travelling with Medication guide.

 

Travel Includes Flights to South Africa

  • As per the South African Immigration Act regarding travel documentation requirements for children, all travel documentation must be available for presentation on arrival and departure from South Africa.  
  • For further information, refer to our Travel Documents guide. 

Parents and Children Travelling in Separate Cabins

  • If the parents are travelling in a different cabin from their children, their children will be considered unaccompanied minors.

Back to top

Your Customer's Booking

Documentation

The following documentation is required before the unaccompanied minor can be accepted on-board:

  • Domestic Travel:

1. Completed Domestic Unaccompanied Minor Travel Documentation form available online
2. EMD receipt for the supervision fee

  • International Travel:

1. Completed  International Unaccompanied Minor Documentation available at the airport 
2. EMD receipt for the supervision fee
3. Valid passport and applicable visas, if required

Back to top

Main/Nominated Contact Responsibilities

The main or nominated contact is responsible to: 

  • Drop-off / pick-up the UMNR with Qantas staff 
  • Notify the check-in agent the child is travelling unaccompanied and hand over the completed Qantas UMNR documentation and EMD receipt
  • Provide photo identification matching the name given to Qantas on the documentation
  • Remain at the airport until the flight has taken off and is in the air
  • Be available by telephone at any time, without delay, while the child is in Qantas’ care

Please allow additional time at check-in when documentation is being completed on arrival at the airport. If this is not completed correctly, the child may be transferred to the next available flight or may not be able to travel if this is the last flight of the day. 

For travel to/from the USA, the child's parent or guardian must always be present when delivering the child to the airport.

Back to top

Airport and Inflight Experience

Domestic Check-in

  • Minimum of 1 hour prior to departure where the parent/guardian will be advised the time to meet a Qantas cabin crew member at the applicable departure gate.

International Check-in

  • Minimum of 2 hours prior to departure where the parent/guardian will be advised the time to meet a Qantas ground staff representative who will be escorting the child through Customs and Immigration to the departure gate.

Airport Security

  • UMNRs are subject to the same security screenings, which may include the use of body scanners and quarantine procedures as other passengers.

Inflight

  • During the flight, the child will be seated close to cabin crew who will regularly check on the child.

Arrival

  • The child will be assisted with arrival procedures by Qantas staff. Qantas cabin crew will deliver the child to the nominated parent/guardian who must provide photo identification as verification of their identity.

Back to top

GDS Entries

Collection of Supervision Fee

A supervision fee is to be collected in each direction, payable upon issuing the ticket.

Commercial Name EMD Type Service Code RFIC RFISC Fee Amount
Supervision Fee - Domestic S UMND E 0BZ A$50 per UMNR per direction (A$45.45 and A$4.55UO)*
Supervision Fee - International S UMNI E 0B0 A$90 per UMNR per direction

*All Domestic supervision fees must be receipted on EMD with the GST component shown separately as a ‘UO’ amount.  

  • Code 0BZ /0B0 (0 = Zero not O for Oscar) 
  • A single EMD-S can be issued for multiple supervision fees, per UMNR, in the same PNR 
  • Once the EMD-S is associated in the PNR, no further notification is required to Qantas
  • The supervision fee EMD receipt must be provided to your customer as this is required by Qantas staff on the day of travel

Back to top

 

GDS Entry Codes

All entries listed below must be included in the booking for a UMNR.

Amadeus  
Age of child (must be 2 digits) SRUMNR-UM08
Language of child and first name OSQF ENGLISH MICHAEL
Sender name and relationship OSQF SENDER MRS HELEN BAKER MOTHER
Sender contact address OSQF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact OSQF CTCH 02 96915555
Receiver name and relationship OSQF RECEIVER MR JOHN BAKER FATHER
Receiver contact address OSQF CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact OSQF CTCH BNE 07 32343860
   
Galileo (Travelport)  
Age of child (must be 2 digits) SI.QF*UMNR UM08
Language of child and first name SI.QF*ENGLISH MICHAEL
Sender name and relationship SI.QF*SENDER MRS HELEN BAKER MOTHER
Sender contact address SI.QF*CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact SI.QF*CTCH 02 96915555
Receiver name and relationship SI.QF*RECEIVER MR JOHN BAKER FATHER
Receiver contact address SI.QF*CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact SI.QF*CTCH BNE 07 32343860
   
Sabre  
Age of child (must be 2 digits) 3UMNR/UM08-1.1
Language of child and first name 3OSI QF ENGLISH MICHAEL
Sender name and relationship 3OSI QF SENDER MRS HELEN BAKER MOTHER
Sender contact address 3OSI QF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact 3OSI QF CTCH 02 96915555
Receiver name and relationship  3OSI QF RECEIVER MR JOHN BAKER FATHER
Receiver contact address 3OSI QF CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact 3OSI QF CTCH BNE 07 32343860