Preventing Auto Cancellation

Qantas applies an auto cancellation process on all Australian domestic and international fares.
What is Auto Cancellation?

Qantas flights will be auto-cancelled if the ticketing time limit for the fare has expired and there is no valid ticket number in the booking. This process is known as ‘flight firming’. It assists in reducing the number of no-shows and returns unwanted seats to inventory ensuring every possible seat is available for sale.

General Information

How is the Auto Cancellation Process Applied?

  • Auto-cancellation applies to all Qantas fares across all cabins.
  • Qantas flights booked as part of a oneworld or interline fare are also subject to auto-cancellation.
  • Waitlisted flights are not exempt from the auto cancellation process. If your customer's booking contains at least one confirmed flight, a ticketing time limit will apply.
  • The auto cancellation process looks at the Qantas flights in the booking and determines the ticketing time limit based on the furthest destination in the booking.

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How do I Prevent Auto Cancellation?

To prevent auto-cancellation, ensure your customer's ticket is issued and ticket numbers are added to their booking within the ticketing time limit of the fare.

  1. Check your GDS queues regular and quickly action all SSR requests for ticket numbers within the timeframe advised.
  2. An SSR message is generated to your GDS five days prior to the ticketing time limit. The SSR will advise that a ticket number is required in accordance with the fare rule to avoid auto cancellation:

                  Example Warning Message

ADTK QANTAS TTL CONDITIONS WILL APPLY ON ALL QF SECTORS
ADTK IRRESPECTIVE OF TICKETING CARRIER
ADTK TICKET NBR MUST BE ADVISED TO QF
ADTK NO LATER THAN 14SEP TO AVOID CANCELLATION

3. If the Qantas flight is part of another airline’s fare that will not be validated to Qantas (081) and has a different ticketing time limit, please contact Qantas Agency Connect for assistance.

4. For instant purchase fares where same day ticketing is required, no SSR message is sent and the flight will be auto cancelled without warning.

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Your Customer's Booking

What Should I do if my Customer’s Booking is Auto Cancelled?

  1. If a ticket number is not entered within the ticketing time limit, the booking will be auto cancelled and the flight sector/s changed to HX. An SSR message will generate advising you to remove the HX sector/s or risk ADM:

                    Example Warning Message

           PLS REMOVE HX SEGMENTS – OR RISK ADM

2. If the ticketing time limit has expired and the flights are auto cancelled, you will need to create a new booking from current availability.

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Group Bookings

Please refer to the Group Travel terms and conditions for Group fare ticketing time limits.

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Wholesale Bookings

A wholesale fare may have a different ticketing time limit to a retail fare. Please  refer to wholesale fare rules. If you are  a retail travel agent making a booking for a wholesale fare, we recommend you contact the Wholesaler for further assistance.

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