Suspend Coupon
If you need to suspend a coupon on your customer’s Australian domestic ticket please complete our online Suspend Coupon Service Request.
The following Australian domestic fares may be suspended:
Red eDeal Fares
- Booked in E, O, Q, N, S, V, L, M classes
- Do not permit changes on day of departure
- The coupon will be suspended automatically within several hours of no-show without action by you
- The coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel
Flex Fares
- Booked in K, H, B, Y classes
- Permit changes up to 30 minutes prior to scheduled flight departure time
- Can only be suspended if the customer has no-showed
The following conditions apply:
- This service is only available for Qantas Australian domestic tickets
- Only Qantas operated and marketed flights can be suspended
- Coupons must be suspended in date order
- Requests cannot be submitted for future dated travel
- Coupons to be suspended must be in O or A status
- If forfeiting a coupon, cancel the flight before submitting the request to suspend coupon
Note:
Suspended coupons cannot be reinstated, reissued or revalidated.