Agent Support

Technical support and guidance for making bookings.

Policy Summary
ADM Information Agency Debit Memos (ADMs) are issued by Qantas to recover amounts that should have been remitted to us relating to the booking, ticketing and servicing of Qantas tickets.
Agent Rebate (AD) Travel Policy Agent Rebate Travel (AD) discounts are available to staff of IATA/TIDS Travel Agency locations for travel on Qantas operated and marketed flights only.
Carbon offset You can now choose to offset carbon emissions on bookings made via your Technology Partner connected to the Qantas Distribution Platform enabling your customers to Fly Carbon Neutral.
Change of TMC A change of Travel Management Company (TMC) occurs when a corporate customer changes from one TMC to another and requires the stored ticket credits to be managed.
GDS Formats How to sell Qantas flights and services in your GDS.
Guidelines for GDS Use
The following information will assist you in making QF bookings for your customer via your GDS.
E-Ticketing Authority Introducing our revised ticketing authority application process
Relinquishing your IATA number or ceasing operations We appreciate that this is a hard time for everyone and due to the impacts of COVID-19, businesses are changing and, on some occasions, ceasing operations.
Technology Partner Support Helpdesk Travel Agents may require support with their Qantas bookings from time to time and to assist you with this, your first point of contact should always be your Technology Partner.