COVID-19 Travel Information

    

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Effective for flights departing from 12:01 am 19 July 2022 (AEST), customers are no longer required to provide proof of vaccination to travel on a Qantas aircraft.

Some countries require passengers to be fully vaccinated before travel. Check the government requirements for all countries that you're travelling to or transiting through to ensure you meet their vaccination requirements.

Whether your customers are travelling from, to or within Australia, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer’s own expense), or they could be denied entry.

 

Plan your customer's trip

Ensure you check the latest airline and government travel requirements to make your customer's journey seamless.

Australian domestic travel requirements

We've prepared guides to help you understand the latest State and Territory government travel requirements, as well as our Passenger Contact Tracing policy.

More on Australian domestic travel

International vaccination and travel requirements

Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.

More on international travel

Is your customer ready to travel?

Certain countries require airlines  to collect additional information mandatory for all passengers arriving by aircraft into that country. 

Additional requirements for travel

Travel requirements

Ensure your customer meets all the travel and documentation requirements before they check in.

International COVID-19 vaccination certificates

Before your customers get to the airport, they will need to have a valid vaccination certificate for international travel.

More on proof of vaccination

Pre-departure COVID-19 testing

If your customer needs a pre-departure COVID-19 test, it's important they have the correct documentation from an approved testing facility.

More on COVID-19 testing

Vaccination exemptions and medical clearance

If your customer cannot be vaccinated for medical reasons, or require prior positive medical clearance for their pre-departure test. 

More on applying for medical clearance

Your customer's Qantas flights

Qantas may need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

If your customer's travel plans have been impacted, here's how we can help.

Booking changes and other options

Our new Fly Well program brings together a number of new and existing wellbeing measures to give customers peace-of-mind when travelling. 

More on our Fly Well policy

Qantas Extended Ticket
Validity

Find out about tickets held in credit and how long your customer has to use them.

 

More on Extended Ticket Validity

Ticket Credits for Multiple Bookings

Find out about tickets held in credit to be used for multiple bookings for Qantas customers impacted by Coronavirus.
 

More on Ticket Credit for Multiple Bookings

Qantas travel requirements FAQs

View Frequently Asked Questions specific for international travel and uploading health documents.

Australia

International

View FAQs
Australia

Uploading Health Documents

View FAQs

Latest news

Commercial Policy for Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements

Published 14 July 2022

This policy applies to customers impacted by the introduction of Qantas Group Vaccination requirements who are not eligible to travel to or from Australia with Qantas as they will not be vaccinated at the time of travel and do not hold a valid exemption.

Commercial Policy - Fly Well

Published 22 June 2022

The health and safety of our customers is, and always has been our highest priority.

Qantas Group capacity update on Western Australian border delay

Published 24 January 2022

The Qantas Group has reviewed its domestic capacity settings given the decision by the Western Australian Government to indefinitely delay reopening its borders.