Commercial Policy Norfolk Island Cancellations July-August 2021

Commercial Policy|Published 29 July 2021

The following policy applies to customers that are impacted by Sydney or Brisbane to/from Norfolk Island flight cancellations by Qantas.

The following commercial policy is available to customers holding a valid

  • 081 domestic ticket issued on/before 29 July 2021 for
  • Travel between 29 July 2021 and 29 August 2021

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook to another Qantas Airways operated flight on or prior to 29 August 2021.
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Where a cabin is no longer available, customers can be accommodated/rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket
  • Agents to reissue with authority 737734 in endorsement box.
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity
  • Change fees do not apply
  • Additional fare/taxes do apply
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
  • Agents to reissue with authority 737734 in endorsement box.
3. Refund 
  • If the above alternative options are not suitable,customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Customers who have not commenced their journey are entitled to a full refund.


  • Refund fee does not apply
  • Agents to refund Applications can be submitted viaBSP Link with reference to the Authority number 737734 to waive any refund fees
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights must be cancelled by Qantas and UN message generated to your booking
  •  Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel.
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy). 

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above. 

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded.  This must be done via Contact Centres.